The other day I bought £300 worth of trousers at Hugo Boss in the sale at their store, turns out I didn't like the clothes so after a day I went to return them only to be told that on the receipt and on a tiny sign at the checkout it says sale items are exchange only. I have never experienced this in the UK let alone at a supposedly premium brand.
I went into the department store next door to return some Diesel items in the sale and they accepted, they are also a very large stockist of Hugo Boss and would accept returns of sale items within 7 days. At the Hugo Boss store I guess they make larger margins but offer worse consumer rights.
Eventually after looking like I'm going to lose it the staff at Hugo Boss did give me a refund.
Is this even legal? I have never been refused a refund on sale items and I hope it's not a trend coming onto the highstreet.
I went into the department store next door to return some Diesel items in the sale and they accepted, they are also a very large stockist of Hugo Boss and would accept returns of sale items within 7 days. At the Hugo Boss store I guess they make larger margins but offer worse consumer rights.
Eventually after looking like I'm going to lose it the staff at Hugo Boss did give me a refund.
Is this even legal? I have never been refused a refund on sale items and I hope it's not a trend coming onto the highstreet.