Hypothetical question about insurance claim process

[Efour]

My mum's kitchen got flooded by washing machine long term leak, ending in burst pipe.

Insurance company will cover it and there's £250 excess to pay.

Is it normal to pay that money to the assigned contractor firm before they will do anything?

I'd always thought the insurance company will do all the financial side and that excess fee is paid to them on completion of job , then they square up with the contractor....

Any experience? I've never had to do a claim. Touch the proverbial wood.

 

[BUDFORCE]

Ring the insurance company and ask?

 

[dirtychinchilla]

Are you sure this is hypothetical?

 

[swillsy]

yep this is normally the case as far as the two claims I've had worked. Just make sure you detail 100% of damages and it will get sorted.

 

[danlightbulb]

Is it normal to pay that money to the assigned contractor firm before they will do anything

When I had a car repair on insurance a few months ago I had to pay the excess directly to the garage, so yeah it sound like this is the same.

 

[Efour]

Are you sure this is hypothetical?

True, to her yes to me no.

 

[Efour]

Ring the insurance company and ask?

This will be her "final solution"

 

[moon man]

Yeah I was told to pay the contractor when my utility roof went through my neighbours roof , cancelled in the end ,my neighbour did the repairs (I helped him and did mine) and I just paid for afew slates and sticks all stuff under 30 quid (unnecessary info )

 

[Efour]

I will tell her a majority of random people on the internet say this may be the case.....

Thank you for sharing your culture and life experiences with me.
You do your ancestors proud.