I live about 100 yards from my gp surgery.
You cannot book in advance for appointments.
You cannot go in to the surgery and book an appointment at reception.
The reasons? It wouldn't be fair.
You can only telephone - between 8am 8:20am for morning slots and 1pm 1:30pm for afternoons.
It usually takes 2-3 days to get through.
After having an operation last year, I tried to see my gp for a followup and for a sicknote, it took 2 days of failing to get through on the phone before I lost my rag and went in to sort it out in person.
The receptionists must be recruited from a pool of the most socially obnoxious people to grace a public facing role as they are universally impolite and condescending.
Several years ago they had a hearing impaired woman on reception who had the habit of repeating your 'reason for seeing your doctor' loud enough for the teenage mothers smoking outside to hear. A colleague of mine at the time had her 'repeat proscription for the contraceptive pill?!' announced to the whole waiting room, whereupon she commented that if the practice were going to employ a speak & spell person, the very least they could do was to make sure the batteries in her hearing aid were charged.
My gp is a decent enough chap for the most part and there's not usually much need for me to see him, but it would be nice to have a better system for appointments, especially when they have days off to to practice privately.
Haggisman said:
Actually, that's a **** system. Great if it's a quiet surgery, but if it's a busy surgery then it's quite likely you won't get an appointment.
How do you fit it around work? Take the day off then find you can't get an appointment?
What if you just need a new prescription for your regular medication? Would make sense to book an appointment a few days in advance so you know you aren't going to run out, rather than spending a week ringing up every morning trying to get an appointment.
Pretty much my comments to the receptionists after trying for an appointment for 2 days. They didn't seem to give a
**** either.