I can't register for online banking with Santander

buchtis · 8 Jul 2012 at 20:48

I'm trying to register for online banking as it's about time I did so but i'm having no luck.

I use Santander and i'm trying to register online but after i've put all my details in and click 'submit' nothing at all happens, not even a loading screen or anything. It's like the button doesn't work and I have no idea what i've done wrong as i've triple checked all my details.

Anyone had issues like this and if so, how can I go about fixing it?

Thanks.

The Halk · 8 Jul 2012 at 20:50

The first thing I'd do would be to use a different browser and see what happens. I use Internet Explorer for circumstances where I'd not use my normal browser. Often I find it's adblock or something similar that's causing it. It'll also eliminate cookie problems.

buchtis · 8 Jul 2012 at 20:53

Internet Explorer? Wouldn't that be suicide? I do use AdBlockPlus on my FireFox, i'll try and disable that and have another go and if that fails i'll try Chrome but i'm actually worried about using IE.

The Halk · 8 Jul 2012 at 20:54

buchtis said:
Internet Explorer? Wouldn't that be suicide? I do use AdBlockPlus on my FireFox, i'll try and disable that and have another go and if that fails i'll try Chrome but i'm actually worried about using IE.

Are you serious?

buchtis · 8 Jul 2012 at 20:59

Uninstalled ADP and it seems to be working but now i'm getting this:

Please check your entry wherever you see a red asterisk ( * )
as some of the details you have entered are incorrect or missing.

on

Card number (without spaces)

Even though it's exactly like it is on my card, both fields match and i've not copy/pasted it.

Getting sick of this already.

The Halk · 8 Jul 2012 at 21:01

Just use internet explorer. If you're really being serious about being scared to use it then first of all your head is full of nonsense, it's perfectly fine. And secondly since you're only going to go to the Santander site nothing can happen anyway.

I keep IE for things like this - when I need to use a browser with no plugins because Chrome/Firefox aren't working.

Maccy · 8 Jul 2012 at 21:03

I use IE at work, why the dislike?

King Damager · 8 Jul 2012 at 21:12

Maccy said:
I use IE at work, why the dislike?

Because it is disgusting...

I use it when I must at work, but apart from that I use Chrome

As a side point, OP, I'd get in touch with Santander tomorrow, probably your best bet..

kd

buchtis · 8 Jul 2012 at 21:13

Because all I remember when I used IE last was a load of malware and a re installation of Windows, that's what's put me off.

The Halk · 8 Jul 2012 at 21:15

King Damager said:
Because it is disgusting...

I use it when I must at work, but apart from that I use Chrome

As a side point, OP, I'd get in touch with Santander tomorrow, probably your best bet..

kd

Browser snobbery...

You'd rather not be able to register for online banking because you won't try to use Internet Explorer? What do you think Santander will say when he phones tomorrow? What browser are you using? Use a different browser. Clear all cookies. Uninstall it and reinstall it. Remove all plugins.

The simplest thing is to try Internet Explorer and see what happens. Refusing to use it is wllfull stupidity, of the highest hipster levels.

The Halk · 8 Jul 2012 at 21:16

The Halk said:
And secondly since you're only going to go to the Santander site nothing can happen anyway.

buchtis said:
Because all I remember when I used IE last was a load of malware and a re installation of Windows, that's what's put me off.

This time don't go to warez/porn sites. Just go to Santander's site and be done with it.

King Damager · 8 Jul 2012 at 21:29

The Halk said:
Browser snobbery...

You'd rather not be able to register for online banking because you won't try to use Internet Explorer? What do you think Santander will say when he phones tomorrow? What browser are you using? Use a different browser. Clear all cookies. Uninstall it and reinstall it. Remove all plugins.

The simplest thing is to try Internet Explorer and see what happens. Refusing to use it is wllfull stupidity, of the highest hipster levels.

I didn't say that... I dislike it because it's disgusting... I've already admitted that I use it when needs must....

kd

Deleted member 77746 · 8 Jul 2012 at 21:54

There isn't anything wrong with IE it's the people who use it.

buchtis · 8 Jul 2012 at 22:05

I've just installed IE and i'm still getting the same error.

Card number (without spaces)
Confirm card number

Even though it's exactly the same as my card, wtf is going on.

Deleted member 77746 · 8 Jul 2012 at 22:10

Calm down! It might be a problem at their end. Give them a call? Register over the phone?

Surveyor · 8 Jul 2012 at 22:32

Are you using the correct card number?

Perhaps you're using a credit card instead of a debit card, or whatever it is they need.

buchtis · 8 Jul 2012 at 22:54

I'm using a Visa Debit, do I need a credit card for online banking?

I'll give them a bell tomorrow anyway.

The Halk · 8 Jul 2012 at 22:55

No, the visa debit is the one to use. That's what I used to register mine. I did find them to be terrible when I set up my account. They got several things wrong.

Resident · 9 Jul 2012 at 00:18

buchtis said:
I'm trying to register for online banking as it's about time I did so but i'm having no luck.

I use Santander and i'm trying to register online but after i've put all my details in and click 'submit' nothing at all happens, not even a loading screen or anything. It's like the button doesn't work and I have no idea what i've done wrong as i've triple checked all my details.

Anyone had issues like this and if so, how can I go about fixing it?

Thanks.

It's not just you. When I try is says my card number is invalid, despite having the card in front of me and checking it numerous times.

DcD · 9 Jul 2012 at 03:12

I have business banking with Santander and use the online banking service. I've never been able to log in using any card details. Also, if this helps, every time I use Firefox to log in it cries at me several times that Santander doesn't "officially support" that browser; only IE. After a few dialogue boxes saying you acknowledge that problem then it works fine.

You should have got a passcode, ID number and registration number in the post from them. This is what I have to use, despite apparently being able to to use my card details.