I7-5930K Dead...But why?

[DaGozza]

Calling upon the knowledge gods ive had my 5930k for about 2-3 years (slighty overclocked) and the other day out of the blue upon booting it come up cpu over voltage to which I immediately shut down, booted the system up again and everything all ok. Then a few days later I started to download The Division 2 beta, while it was downloading I just left it to download, I came back to my pc to find the cpu running at 89 degrees :O (usually runs anywhere between 55-69 degrees while gaming). So again I shut the system down and 5mins later rebooted and everything was running fine again. Then on Saturday I was gaming and (temp was about 62 degrees) and then out of nowhere my pc just shut down. Tried rebooting but it wouldn't even boot and on my ASUS Rampage V Extreme it had error code 00 and red cpu led was on, on the motherboard. So I have tested the cpu in my fiances pc and same thing happened so confirmed its dead. My question is what has caused this? is it possible for the psu to surge voltage to the cpu? did the motherboard decide it wanted to ramp up of the voltage to the cpu? or is it a case of the cpu has just given up? Or will I never know the real reason it happened?

Reason I'm asking is because I don't want to get another cpu if the cause is related to the motherboard or psu? hope that all makes sense and sorry for the essay. Any help is very much appreciated.

Just to add I have Seasonic 1000w platinum psu so its a good psu

 

[DaGozza]

Thank you for your reply and that certainly makes for interesting reading. So glad I posted this now as when I first researched the errors I was getting on the board nothing pointed me towards this (I guess it’s happening to people and they are not realising this is the potential cause). I think I will try contacting ASUS and see what happens. What I will do is post any correspondance (if they even reply) just so anybody else that has this happen knows what they can do.

The Rampage V Extreme seems to have a software glitch which randomly bumps up the core voltage to dangerous levels. My advise is to update the BIOS then sell it.

https://www.techpowerup.com/forums/threads/5960x-over-voltage.235413/
https://rog.asus.com/forum/showthread.php?79779-CPU-Over-Voltage-error!-HELP-R5E-5820k
https://rog.asus.com/forum/showthread.php?87119-Overvoltage
https://rog.asus.com/forum/showthre...-v-sudden-cpu-overvoltage-error-for-no-reason
https://rog.asus.com/forum/showthread.php?59257-5960X-dead-on-Rampage-V-Extreme

 

[DaGozza]

If Asus has a glitch that causes unsafe voltages try and claim money from them as it's their fault they killed your pc

I’m going to contact them and see what they say, it’s really disappointing if this is the case as when I originally bought the mobo it was considered the best of the best. My fiancé has an ASUS strix mobo on the x99 chipset to so hopefully it’s not an issue across all of ASUS x99 mobo’s

 

[DaGozza]

It's a Rampage V extreme issue. The board killed my 5960X as well. I'm gonna see if I can get Asus to do something about it. I sent the board back to Amazon for a refund, but obviously it still killed my CPU.

I have just emailed ASUS, so will let you know how I get on. Honestly no expecting them to do anything but we can hope. If I get no response then I shall be avoiding ASUS products in future which is a shame.

 

[DaGozza]

This is the reply i have had

'Dear Daniel,

Thank you for contacting ASUS and raising your complaint with our complaint team.
We are terribly sorry to be advised that you are experiencing issues with your ASUS product.

To arrange a return of the component, please contact your seller to arrange the return for repair, replacement or refund. Please note that the return can be arranged via the distribution chain only. As ASUS does not sell any products directly to end users we cannot be seen as the seller.

Our apologies for the inconveniences caused to you.

Kind regards,
Mieke van T.
Asus Customer Service
Asus Technical Support Site: http://support.asus.com'

So basically just a generic keep to the script response.

 

[DaGozza]

Given how awful ASUS are to deal with when the product is in warranty manufactured by them, you have a snowballs chance in hell of them volunteering to replace the chip. Small Claims (against the retailer) may yield something assuming you are the original purchaser and can prove the bios version identified was the reason for the failure and that you weren’t negligent (eg they released an update and you didn’t apply it in a reasonable time etc.). Given it’s potentially a 4 y/o board/chip and any company would argue you derived benefit over the last 4 years, unless the CPU is under warranty (seems unlikely), i’d move the board on and switch to something not made by ASUS.

Yea I think it’s not even worth the battle to be honest. It’s a shame because I really like the whole styling on the ASUS boards. I was fairly up to date with the bios but not sure if it was the very latest, so do we know if they have resolved this issue in the latest bios updates? Do want to have to pay out for another mobo and cpu if I don’t have to, if they have fixed it I would just get another cpu, on the flip side I don’t want to get a new cpu if it still has a chance of happening. I’m goint to post this in the motherboard section as well