I7 920 D0 overclocked to 4.0GHz - CPUZ reports 2833MHz at best?!

[jackhulk]

Hello

I recently ordered and received this....

*OVERCLOCKED* Intel Core i7 920 D0 Stepping (SLBEJ) 2.66Ghz @ 4.00GHz Max / Gigabyte EX58-UD5 Intel X58 Motherboard / Patriot Viper 6GB DDR3 PC3-12800C8 1600MHz DDR3 Bundle

....and paid the extra for the 4.0GHz overclock.

Bios reports 3.82GHz. I understand from reading on this forum that I will only see 4.0GHz once the turbo kicks, in so been stressing with Prime95 v25.11 build 2.

CPU-Z Records
Core Speed BEFORE stress = 1619.2MHz. Multiplier x12.0
Core Speed DURING stress = 2833.7MHz. Multiplier x21.0

Does this look right to you?

 

[jackhulk]

Thanks guys. Here's those screenies....

http://img32.imageshack.us/i/i79201.png/

http://img28.imageshack.us/i/i79202.png/

I entered the bios to check to see if 'Intel(R) Turbo Boost Tech' was enabled which it was. I turned this off (just to see what difference this would make in windows) and rebooted.

CPU-Z now reporting 3820.0Mhz under load.

Rebooted, and switched the turbo back on. Rebooted and now CPU-Z is reporting 4011.0Mhz under load (Multiplier x21.0). So all is good now, however, what would have been the cause of the prob is the first place?

Make sure to load the profile again and check it boots with the correct figures, as if you have any problems it will restore to default to safely boot - this happened to me originally as my PSU wasn't up to the job.

1. Where are these 'profiles' please?

2. Is it possible to back up my current overclocked profile and if so how?

3. Should the 'Preformance Enhance' be set to standard?

Also have a new problem now (+12v), where I think my PSU is struggling, but I'll open a new thread for that.

 

[jackhulk]

Sounds like it had fallen back to the safe profile, which is backed up by the screenshots. By changing any setting and saving the BIOS you would have restored the overclocked settings, hence why it's now working.

As for loading an profile there should be an option in BIOS that's pretty easy to find (I can't remember where and can't restart just now). You can even load the backup version from the USB penstick they ship out with the bundle.

Anyway, I'm glad it's all working for you now.

I had read on here that I should receive a back up and that they some times forget, so I emailed them as soon as I made my order to kindly remind them to include the backup and AS5 (as I also read they sometimes 'forget' this too).

They wrote back saying that they do not provide backups and that everything nessasary will be provided. I replied advising I WILL need a backup as should anything go wrong I will need to use it in order to get back to the overclocked status which I paid for (without which, I wouldn't have a clue how to restore 4.0GHz).

Needless to say then, that my package arrived a day late, without a profile backup, without AS5 and without Batman Arkham Asylum & 3D Discover Glasses, which should have come with my graphics card.

Not happy.

 

[jackhulk]

Ok thanks all. I'll send them a webnote.

 

[jackhulk]

Well despite sending various webnotes and posting in the customer service forum, I've not had a single reply (and its been four days now). I understand they may be busy, however, they wasn't too busy to answer my questions before I made my purchase, where I would receive a reply the same day (often within a few hours).

They still own me AS5, profile back, Batman Arkham Asylum & 3D Discover Glasses, so quite a few items that I've paid for and can't just forget about. On top of that, the system is blue screening. This could be due to needing a more powerful PSU, however, I'm not going to start spending more until I can actually get some support.

Does anyone have a managers/directors email address please so I can get this sorted and actually start to enjoy my very expensive PC?

 

[jackhulk]

I think jackhulk expect a backup of the settings on usb key because I recall seeing somebody receive one on the feedback section of the bundle.

You can make a backup if you look at my other post:

http://forums.overclockers.co.uk/showthread.php?t=18059984

Thanks Ruskie. I know for a fact via the feedback and posts on the forum that people are receiving bios profile backup on a USB key. So why do some receive it and others don't?

if they don't get back to you with a ship date of the items missing, sent them a note saying you want to send it back under the DSR.
it's obviously not what you payed for.
jobe

Thanks Jobe and that's exactly what I will need to do very shorty, as apart from rjkoneill replying in this thread (no doubt to save face), they have completely ignored me.

could you post in the customer support forum where i can help you out?

Well despite sending various webnotes and posting in the customer service forum, I've not had a single reply (and its been four days now).

Thanks rjkoneill but as you can see from my last post, I HAVE already posted in the customer support forum. It has actually been viewed twice now by customer service........but STILL ignored! This total lack of service and willingness to delivery goods that I have paid for is becoming a complete joke now and extremely frustrating.

 

[jackhulk]

Rjkoneill, please can you have one of the FIVE customer service rep's that have now viewed my customer service forum post reply ASAP please, instead of just ignoring it.

http://forums.overclockers.co.uk/forumdisplay.php?f=118

Or provide a direct telephone number for the manager so I can either arrange for my missing items that I've paid for to be dispatched; or arrange return and refund for the whole lot because I am fed up of being ignored now.

Thank you

 

[jackhulk]

No sorry, but I think I have been calm long enough. All I expect when I spend over £800 is to receive the items I've paid for. They were quick enough to answer questions before I had parted with my cash, but after that, no replies.

I'm glad you've received excellent service, but I know of MANY others who have not. I knew this before I made my purchase but thought I would give OC the benefit of the doubt as I had ordered with them a long time ago and had no probs. However, judging by a independent shop review site that dates back to 2001, it would appear OC is a victim of its own success. Back then reviews were all good, however, since then its clear from the number of complaints that the company grew too fast for its own good and its infrastructure could not handle that rapid growth effectively.

Time IS of the essence here. If overclockers manage to stall over seven days since I received the goods, I will not be able to return the goods under the Distance Selling Regulations, meaning I will not have a right to a refund.

 

[jackhulk]

I've got a new power supply now, but its made no difference as system is still blue screening @ 4.0GHz after just a few mins of Prime 95! So despite me paying an extra 15 quid for the OC and now another £130 on a new power supply (of which I probably didn't need), I still cannot use this very expensive PC at capacity.

Stressed for 4 hours @ 3.8GHz and all is fine there, but judging by the amount of people with the same/similar problems, its quite clear that the 4.0GHz OC is not stress tested AT ALL. So what are we paying the extra £15 for exactly?