Ikea Markus: Broken Back

[Aod]

Afternoon Gents,
i've had my Markus for almost two years now and the lumbar-support on the seatback has broken on one side making it useless.

I'm heading off to ikea today to get it sorted, and i'm wondering what Ikea will do. will they replace the whole chair or just the chair-back?

Do i need to take the whole chair with me or just the broken part.
Lastly, if they replace the whole chair, would i be able to get the cloth-upholstered one instead of the leather?

Thanks in advance!

 

[Aod]

Yay! it's in the right subforum now

 

[Aod]

Just on the way home from Ikea now.
Wheeled the chair into the returns dept. on a trolley, showed the guy the broken bit who then asked if I wanted a whole new chair or just a new back-piece, I wasn't feeling greedy so I just went for the replacement back-piece.

Ikea customer service = Awesome.

you are seriously taking back a £125 2 year old chair?

It has a ten year guarantee, why shouldn't I take it back?

Omfg lol. Your post made me check mine, the entire back support bit has come out on one side.

Let me know the outcome, I've only had this a few months!

I think the problem is the EXACT same as yours, from rear of the chair, it's the left side that has given way on the support bit inside, it looks like it has tore away from the fixing.

For OP: http://www.ikea.com/ms/en_CA/pdf/quality_brochures/MARKUS_Warranty_CAE_2010.pdf

Ikea customer services says 45 minute wait for call..............................

If you take it to Ikea they'll likely replace the whole chair if you ask nicely or the broken bit if that's what you want. on mine it was also the left side that broke!

 

[Aod]

Admit it. The only reason you only asked for the back to be replaced is because you didn't want to spend the time developing another comfortable ass groove on the seat.

...yes

I'm going to get a whole new unit I think... Cushions tend to smell after a while .

Leather or Cloth?

 

[Aod]

Did you need your receipt? I've lost mine, they can do a lookup on their system I guess?

you 100% need the receipt I'm afraid. I taped mine to the bottom of the chair to prepare for this eventuality

Leather one, it does smell a bit, most likely from all my exam sweat pouring into the internal foam... mmmmmmmmmmmmmmmmmmmmmmmmmmm

I bought mine online, I hope they exchange it in my local store.

They'll definitely be okay in-store despite buying it online - i bought mine in Coventry but exchanged it here in London just bring your invoice or reprint your original purchase email.
I know the feeling, mine got very stinky after the two exam-periods i sat in it for. gave it a nice clean after each one though, so it still smells like Leather.

Sometimes they give you replacement parts.

Yeah, they gave me a replacement back, but i'm confident you could persuade them to give you a whole new chair.