Never been unemployed before whilst needing to take benefits but it could be on the cards so not really sure what to expect.
How did you find the procedure/dealing with them to get it sorted.
The first day I was at home I completed the online application which was pretty simple. I then received a phone call the same day giving me an appointment at the local job centre.
Looking good at that point!
I attended but as my last official day at work had not yet passed they couldn't start my claim. Sadly it took them absolutely ages to work this out even though I alerted them to it at the start of the interview.
I was then told I needed to wait until after the end of my employment and phone up for a new appointment. I then had to battle with them to make me an appointment whilst I was there. It was unnecessarily difficult to get them to do this and I found it very annoying. I can see why there is the need for a security guard there, as I was nearing the level of frustration where I wanted to throw something!
The 2nd interview/assessment was a lot easier although they made me attend half an hour in advance in order to complete a tickbox questionairre which had only 18 questions. Again, massively frustrating.
Their systems cannot cope with people like me who use the internet for job hunting and many tick boxes were totally irrelevant in this day and age. Even the interviewer agreed they were archaic.
I thought that was it but then I had to attend the following day to sign on.
This clashed with an interview so I asked if I could come in earlier. Apparently not. I needed to phone in on the morning of the following day to see if they could accommodate me.
I did so and they asked me to come straight in.
Signing on was a repeat of the previous interview, which given it happened only 24 hours earlier was a bit of a farce.
Now I will need to do that every 2 weeks but I hope not to have to do it at all!
Not a positive experience, but mainly due to their lack of competence than the process that needed to be followed.
Hope this helps and that you don't have to find out 1st hand.