im thinking of changing my isp but want some advice

[Rainmaker]

Good one Langlest. You should find it's a lot more like plain sailing on the 50 meg package. Enjoy.

 

[Langlest]

thanks
dont suppose you could tell me if the free router is any good? i cant find any info on it form the main site

 

[Seft]

(turns out i was only on the 20meg)

At a guess, were you perhaps hitting the throttling thresholds then? http://www.virginmedia.com/help/traffic-management.php

This might explain why you were having problems at about six.

 

[ennogs]

called them back and explained and they told me there was a blockage in the line and they had to send some data to unblock it (sounds like a load of crap to me) and after a while the internet seemed ok again

today it happened again tho and this time the guy said he was going to change some settings at his end and in 30mins it would be ok again

I used to work for Virgin. You have definately been told a load of rubbish to put it mildly.

 

[ennogs]

thanks for all the replies i think ill give bt a phone tomorrow and talk to someone there to see what they have to offer

cant believe i missed the networks & internet connectivity section didnt think to check under hardware for it so im sorry for posting in the wrong place

the blockage in the line thing wasnt the first time they have been stupid
when my internet goes down they keep me on the phone for about 30mins unplugging cables and restarting only to tell me after that there is maintanence in my area, even when i am specific and tell them to check if there is maintanence first they tell me there isnt any and make me go through the whole procedure before saying that there is maintanence afterall

seems to me like the company has gone downhill since virgin bought them, i dont remember having a single problem when it was telewest

Maintenance is normally done (can't remember a time it wasn't) after 12 AM. they normally aim for about a 2 - 4 AM start to have less impact on the customers. So if you have phoned up in the early evening or daytime they are lying to be honest.