Image persistence getting worse on iMac

OzyOly

OzyOly

OzyOly

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Joined
5 Feb 2006
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Hey there, I have a 24" iMac. It's over a year old now, but I got it on HE discount, so I'm unsure about the warantee I get.

Basically, it seems to be suffering more and more with image persistence. Right now, if I leave windows in the same position for about an hour the edges will 'burn' into the screen. So I have lines all over the place. :p

Looks like this, hard to take with an iPhone camera, but you get the idea.

photo2.jpg


I'm just worried they are going to start becoming permanent at some point. I can't exactly swap the screen.

Has anyone else has this kind of problem and what apple's stance on it? :confused:
 
wush said:
Terms and conditions:

picture2pxd.png
Click to expand...

Cheers man. Now just need to find out what to do. It's getting annoying, but is it enough to warrant a replacement of the panel?

I've never had an apple product repaired, do they do it in store or something? Would cost a hell of a lot to send this to them. :o
 
Ok, really bad now. Whole windows with text are getting stuck. £1500 for this crap. Well disappointed :(
 
You're covered by warranty, just call them and get it sorted. Posting in here won't get it replaced.
 
Phoned them today. The women didn't know what image persistence was. Burning in, ghosting, nothing seemed to click with her. She made me repair disk permissions, restart my mac and alter energy settings before suggesting there might be something wrong with the hardware.
I need the mac up until the 19th everyday, then I have to lug it to Manchester to get a repair which she says can take a couple of weeks. What a joke. : /
 
Call again, ask them to take it away as you are too busy and live too far away from a local repair centre. Maybe you will find someone who has a clue as I have never had a problem asking for something to be repaired!
 
if you got he discount you will have noticed that the applecare was about £50, all your paying for extended phone support for 3 years, the warranty is already included.
 
wush said:
Click the "Terms & Conditions" link at the bottom of the HE store main page.
Click to expand...

dam they're replaced with

"10. One (1) year Limited Warranty
10.1 All new Apple Hardware products carry a one-year limited warranty against defects in materials and workmanship. The warranty terms and conditions, which form part of and are incorporated into this Contract by reference, are available for you to see by clicking the appropriate hyperlink below. Such warranty terms and conditions are also contained in your Apple Hardware box. You may review a copy of the limited warranty on Apple Hardware products, including its limitations and exclusions, before your purchase, by clicking the appropriate link below. Such a limited warranty covers Apple Hardware products (as defined below) only; it does not cover Software, Services or any other Products. You should refer to the relevant Software licences for warranties which may apply to your Software.
"
 
I got my iMac repaired and returned in 4 days (2 of those being a weekend).

It may be different if you have a local Apple store, but I refused to take my iMac to a store as it was too far and they sent a courier out to collect it

For the time being I'd recommend turning down the brightness to 50%, or at least lower it down to reduce the intensity.
 
Well I can't get an appointment with anyone in Manchester, my nearest apple stores. So I've phoned them up again and they are refusing to repair it, they are certain it's software at fault, like image persistance is a bloody myth. They're making me reinstall mac osx now.

Any of you that have dealt with apple support before, any tips to get second line support techs instead of these bunch of jokers? :@
 
Feek said:
I don't understand how you can't get an appointment at a Genius Bar.
Click to expand...

There are none available, go onto apple support, look at trafford centre or arndale and try book an appointment, they have only two days listed. I need it to be after the 19th, preferably Saturday.

Only two days in total are listed, I mean they have nothing all year according to apples site and you cant book over the phone, it's stupid. :confused:
 
lmao, refusing to repair it by collection completely, say i need to take it into store, even though i cant get an appointment at a weekend. Surely this is breaking some consumer law?
 
Finally, got put through the 2nd line support. The guy was convinced within 20min that it was a hardware fault, instead of 2 hours on the phone to the other guy who said he didn't know what was wrong and put me onto his sinor.

The 2nd line support guy is going to check for cancelations and is going to email me a time as soon as a weekend appointment at trafford centre or arndale centre becomes available.

Apples forums are full of image persistence problems in ACD, what is wrong with these people? It's like they work at No Competitors! or something. :(
 
OzyOly said:
There are none available, go onto apple support, look at trafford centre or arndale and try book an appointment, they have only two days listed. I need it to be after the 19th, preferably Saturday.

Only two days in total are listed, I mean they have nothing all year according to apples site and you cant book over the phone, it's stupid. :confused:
Click to expand...

The site only lists two days in advance, you will have to wait until nearer the time.
 
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