What were the reasons you were being told you could not get it? Was this the same for all the houses around you?
I am desperate to get away from VM, but our exchange only offers speeds around 38mbps down on Openreach. No idea why they haven't upgraded around here (but suspect it is because we have no poles - all cabling is buried).
We've for years had a box in another road that allows top speeds, but all the houses in that road cannot get that speed
While we were getting 162mbps they were lucky to get 7mbps
BT Have been slower than an Ice Age to update locally, which I suspect is common elsewhere.