Important changes to O2

I could crap 82gb out my rear end in a morning ;)

Nah im not that bad,lol

On a more serious note though, I hope BE do have a seperate policy as they have always come across about keeping the customer happy and providing them with a no bull service thats unique and caters for their needs (IE unlimited and no form of traffic shaping). I guess only time will tell though
 
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so all this based on a forum post?

Aren't a lot of discussions? After all thats the idea of a forum, to discuss things.

and a poorly worded one at that.

Funnily enough, quite a lot of that post is just copy and pasted from O2's wording.

and take a look at the recent posts in that forum. it's dead.

Not necessarily dead, quiet yes. After all everyone has got to start somewhere!

but i'll wait for a more reliable source before getting too excited about it.

The fact that O2 asked me to remove that post due to it being confidential (despite no warnings on the Join In O2 site stating content is private) not reliable enough for you?
 

Also on the Home Access package.


I made a point of only downloading up to 40GB a month, attempting to stay under the FUP radar.


We had a call saying on average, we'd downloaded 71GB/month since our connection started in January this year.

No idea how they got that figure, but it's total b*******.


Hoping to receive an informative email like yours within the next few days. We were told on the phone to reduce to the "average customer usage" of between 10 and 15GB.

Made the mistake of watching a program on iplayer last night, 700MB down the pan.
 
I think they have to get it in to their heads, that as web technology advances (more bandwith demanding apps), so will the fair usage policies that are put in place on the customers connections, at least "make it" a fair usage policy rather than a non-fair usage policy were just going to whack a 20-30gb/month limit on and throttle traffic.
 
I hope if they do follow suit like all the other isps, then at least traffic shape it during the daytime, leave it uncapped/unlimited in evenings/mornings without restrictions, 40 or 80gig caps will just be pointless and half there customers surely would just leave, otherwise there no better then BT.

Otherwise may goto virgin broadband 50meg and just download whatever I want 4-5x faster between 9pm-6am.
 
I hope people realise that o2 broadband and bethere don't make money for the parent company. They are loss leaders.

There's only so long you can get something for nothing.

Talktalk, Sky and and orange broadband (recently) are also loss leaders, with the latter basically copying o2. Talktalk obviously use it to leverage their phonelines and talk packages, Sky their phoneline and TV packages, while O2 and Orange their mobile business.
 
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Sorry to bring up an old topic, but I would just like to say that O2 have today officially announced a revamped package lineup.

The new packages – features summary

The Basics – the perfect package for everyday surfing and email - 20GB with a 12 months OR 30 day rolling contract: £8.00 (O2 customer) or £13.00 (for non-O2 customers)

The All Rounder – the perfect package for the smaller households. You enjoy your music and catch up on your favourite TV - Unlimited with a 12 months OR 30 day rolling contract: £12.00 (O2 customer) or £17.00 (for non-O2 customers)

The Works – O2’s top notch broadband package best for downloading and watching movies, connected gaming and larger households - Unlimited with a 12 months OR 30 day rolling contract: £20.00 (O2 customer) or £25.00 (for non-O2 customers)

All packages include 24/7 UK based telephone technical support. Home phone bundles are available starting from as little as £15.50 for The Basics package.

Source: O2 Media Centre

One of the guys on the O2 forums has just clarified how the changes affect existing customers...

Abhishek@O2 said:
Hello Everyone,

I know a lot of people have asked question related to our new packages. I'd like to clarify that we’re not going to migrate everyone from our existing packages to the new ones, so the old T&C’s will be applicable for any existing customer. However the new packages will be offered when a new contract is signed.

Abs
 
Hmm, this is quite interesting:

homebroadbandsep10.jpg


My mum is on the premium package as an O2 customer paying £10/pm for internet and £12 (soon to be £12.50) to BT for line rental. According to the above, the 'premium' package is being increased to £12, yet internet and O2 line rental only comes to £19.50? So it seems while internet prices are going up, O2 line rental has come down, or am I reading things wrong?

My mum might actually benefit from this if she switches her line rental to O2 :)
 
It also seems that traffic shaping may come into affect on LLU packages too if the latest post from O2 (on the O2 Forums) is to go by...

Abhishek@O2 said:
Hi Fermatr1x & Ashproctor,

We have designed our new packages around the needs of customers. As a result we want to ensure that customers across the O2 LLU network have the best experience possible. Traffic shaping will only take place during peak hours and even on the lowest packages customers will be able to stream good quality video and music without noticing any deterioration on the service. At O2 customer experience is really important and as such we will not be compromising the service we provide.

Thanks

Abs
 
Right, soon as my contract is up im off, o2 can suck my man plums.


It doesn't effect existing users as the old terms and conditions will still apply.

At least that's how I read it.


I don't think that will last though, give it a year and they'll be trying to force people to move from current Standard to new The new All Rounder.

It's a real pain for those on a very slow connections as they can't benefit from the higher speeds.

In effect it's a quite a price increase for new users.
 
Im tempted to leave anyway, im on the middle package and ive had nothing but problems with o2 since i joined in january, i was on 14mb but its dropped to 10mb now and nothing about my equiptment or line has changed.

If i can keep my package then i might consider staying, but if they try and force packet shaping on me i will be off like a shot, i left Virmin Media because of shaping and i will leave o2 even quicker.
 
Actually I'm in a similar position, last month I had endless dropped connection which seem fine now but I'm just getting the feeling O2s time has come and they now have the users they require and just want to milk it for what it's worth.

If I were looking for a new IP next week it would be Virgin, I'd also dump SKY as well.

I'm still more likely to stay but only until things change.
 
I wanted to get O2 home broadband but couldn't due to their ridiculous security measures forcing you, the customer to have your bank billing address to be the same as the address for installation. Utterly stupid if you are a student or have a second home!

Just thought I'd make others aware as it only lets you know at the end of the form! Went with BE instead.
 
Im on o2 LLU pro and i can honestly say its been great. I have a poo line though so i only get about 9mb.

My contact is past 12 months now so im just waiting for Zen to start offering the fibre (FTTC) and im jumping ship to them.
 
. . . it's great to see O2 are taking the different internet user types into account . . .
I think that this pretty much sums up what is bothering ISPs. You have a relatively small number of users who place enormous loads on broadband by downloading films and US TV programs and playing games on-line and yet feel that they should still be paying the same price as the little old lady who just uses email to keep in touch with her children and grandchildren, to do a bit of on-line shopping and to check the TV schedules.

Until heavy users can accept paying according to usage and not looking for a free ride, all ISPs are going to continue applying Fair Usage Policies, terminating subscriber accounts, throttling and generally "tweaking" their packages. For the vast majority of people this can only be a good thing :)
 
That's fair enough but when you have to move to the next package ISP don't take into account those on low speeds either they lump 2meg users onto the upto 20meg package.
 
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