in warehouse queue

SupermotoMX · 4 Mar 2010 at 00:17

posted a topic THIS MORNING still no reply.

so ill move one here to see what experiences you guys have had with them.

i orderd the items tuesday. and payed an extra ***** for next day delivery.

i payed for the item 7:19, so obviously i wasnt expecting it today. so surely it will arrive tomorrow?

apparently not. as im still in the queue. which seems wierd since i PAYED for next day delivery. (meaning it would come thursday) booked a day off work JUST SO would be in to collect the thing.. checking order status tonight i see its still in the bloody queue...

surely if it was suppost to arrive tomorrow they would have dispatched it by now? ive checked every item i buy and there is atleast 3 or 4 in stock according to there website.

anyone have any ideas whats happening? because clearly OCuk dont.

LeJosh · 4 Mar 2010 at 00:18

If it was a pre-built system, you will get it next day from dispatch. They also have to make the build.

Edit - If not then grab your lightsaber

lemzip · 4 Mar 2010 at 00:20

had this a few times, if its not a pre built system it usually means no stock, i can only go on what ive been through so might be different. Give em a ring in the morning, they will be able to let you know on the phone straight away.

SupermotoMX · 4 Mar 2010 at 00:25

thanks.. it wasnt a prebuild system, so ill give them a phone when i should be working -.-

Antar Bolaeisk · 4 Mar 2010 at 00:27

Have you tried posting in the Customer Service sub-forums?

I've generally got a very swift response there.

I also doubt you will get anything other than a thread lock here as the FAQs explicitly state no shop talk.

SupermotoMX · 4 Mar 2010 at 00:31

had a post in customer service forums since 9am thismorning.. no reply or view by anyone. figured you guys would be able to tell me something... and you did,

what else am i suppost to do. didnt have time to call them as i had to get to work.

kinda dissapointed considering this is the first time i orderd with them... and even payed more cus i thought i would be getting the stuff sooner.

Maccy · 4 Mar 2010 at 00:35

Contact the shop guys directly then, posting in here won't help -

Sales - UK 0871 200 5052
Sales - International +44 871 200 5052
Support - UK 0871 200 5053
Support - International +44 871 200 5053
Systems Support - UK 0871 200 5054 (Mon-Fri only)
Systems Support - International +44 871 200 5054 (Mon-Fri only)
Calls from UK landlines cost 10 pence per minute. Call charges from mobiles and international numbers may cost more.
Lines open 8.30am to 5.30pm Monday to Friday and 9.00am to 5.00pm Saturday (except systems support)

Stupot_ · 4 Mar 2010 at 01:53

Do people not know how to use phones anymore? It seems when ever anyone has an order dispute they just want to post up here and moan about it rather than talk to a REAL LIVE PERSON ON THE PHONE who will no doubt fix any problem in no time at all.

Also, had you even bothered to read the product page rather than **** your pants about not getting a new PC the very next day, you may have noticed this:

Note - All systems are built and installed on demand and usually ship within 48 hours of the order being placed. During exceptionally busy periods this time can increase by 48 hours.

Rotty · 4 Mar 2010 at 02:00

sorry but the shop folks aren't often on here

will pass the link to your CS forum post to them