Inateck USB card not seen in device manager

Liamz51 · 7 Dec 2017 at 16:40

Possibly the wrong forum, but as I bought it for use with a rift I thought I'd post here. Mods please move if it should be elsewhere.

I bought a Inateck Superspeed 4 port USB 3.0 card. I'm trying to install it onto a Asus Z370-E but it doesn't show up in device manager.

If I try to install the drivers from the website it starts to install and then says 'fresco logic usb 3.0 not found'

It has power, and if you plug something in that needs a charge it will charge.

I've taken it out and reinstalled it several times, tried different ports, I've even bought a replacement card to see if that works but it doesn't.

The inateck support forum is dead. Any of you who've used this had a similar issue?

Liamz51 · 7 Dec 2017 at 19:32

Just did a reboot and looked around in the BIOS. Now reading the manual. Can't seem to find either of those options?

Liamz51 · 7 Dec 2017 at 19:43

Well, found the PCIE setting. But it only seems to be one option for all PCIE slots. Can't amend it on a slot by slot basis.

Liamz51 · 7 Dec 2017 at 22:41

danoliver1 said:
Silly question but have you plugged a sata power cable from your power suppy in to the back of the card?

Thanks for the suggestion, but yeah have done. This is baffling.

Liamz51 · 8 Dec 2017 at 11:49

The only other card is the GFX card.

I’ll try taking that out and booting tonight when I get home. Thanks for the suggestion.

Liamz51 · 13 Dec 2017 at 21:20

OK so slight necro but I've sorted out the problem and thought I'd post what I did in case anyone has the same issue in future (although from a trawl of the internet this seems a fairly unique issue).

After a lot a digging through the BIOS (I'm not the most tech savvy so a lot of it was new to me) I came across a setting for 'USB 3.1 front and PCI EXI 1_2&4 Switch[USB3.1 front] [PCI-EX1_2&4]' this was set to 'USB front' - I've no idea if it made any difference but I set it to 'PCIe_1x_2&4' because it vaguely sounded like what I wanted it to do.

Initially that didn't seem to do anything but then I moved the inateck card to PCI slot 1. Following a reboot it appeared in device manager and I was able to install the Fresco drivers so everything was working. Problem was I thought that my motherboard PCI slot 4 was possibly broken.

I shut down again and installed a random wireless card into slot 4 to see if the system would see it in device manager. On a reboot it did. So I shut down again and moved the inateck card into slot 4.

Rebooted and it's working in slot 4. Plug in my sensors and Oculus. That says that the sensors are ok but that the USB hub requires a driver update. Get the latest driver from the website, attempt to install and........... it says 'fresco logic usb 3.0 not found.'

At this point things are making less and less sense. I look at device manager again, the inateck card has disappeared from device manager, however I notice that there is now an unknown device. This was not here before. I try to install the drivers by browsing to where I have downloaded them, but it doesn't see any valid drivers. As a last gasp attempt I select the option to let windows find the drivers. Which to my amazement it did. The card is now showing correctly in device manager and in Oculus it is showing the sensors without any notifications about the drivers needing updating.

Essentially this card has acted more randomly then any piece of kit I have ever installed, if anyone else has the same issue all I can recommend is to keep faffing and eventually it'll work.