Incorrectly sent goods not picked up by a company - what happens next?

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29 May 2005
Posts
171
Hi,

I was wondering if anyone here might be able to give me a hand with something -

If a company is informed of incorrectly sent goods and they say they will pick it up, what happens if they simply fail to collect the goods? Is there some kind of time limit for them to collect them? If there is some kind of time limit then what happens? Do I get them?

any help is greatly appreciated,

cabbage :D
 
Probably depends on the individual company. Although I imagine there's no reason why you couldn't just keep it :p
 
It isnt quite that simple cause I'm in a Uni hall, so I'm personally not holding it - the hall manager is holding it on my behlaf and is keeping a paper train of everything :p

I dont suppose anyone knows a specific law that says what happens?
 
What is it not actually supposed to be for you or is a mistake on their behalf on your order?!? i am now confused :confused:

Surely if its addressed to you go get it!
 
cabbage said:
Hi,

I was wondering if anyone here might be able to give me a hand with something -

If a company is informed of incorrectly sent goods and they say they will pick it up, what happens if they simply fail to collect the goods? Is there some kind of time limit for them to collect them? If there is some kind of time limit then what happens? Do I get them?

any help is greatly appreciated,

cabbage :D

Isn't it something like 2 years and you have to be able to prove that you informed them and that it was a failure on their part?

Have you read their T&C's?
 
If someone has uncollected or abandoned goods, you have a duty to look after them. You can’t use them or treat them as your own and you can be liable for any damage caused to the goods while they are in your care.

If you want to sell the goods you must take reasonable steps to trace the original owner. If their whereabouts are unknown you might consider placing advertisements in local newspapers, notices on local community notice boards or contacting a trade association or federation if the goods belong to a business.

If you have taken reasonable steps to trace the owner, but without success, then you can sell the goods. It is worth keeping a note of what your attempts were in trying to find the owner.

If you do manage to find the owner, then you must give them a reasonable time to collect the goods. If the owner does not collect the goods within 3 months.

You can: -

send or deliver the first notice, followed later by the second one; or
send both notices together by recorded delivery or registered post.
The notice must state:

that as owners of they goods, they are responsible for collecting them
the details of the goods and where they are
the finder's name and address
how much money is owed, if any, for the goods. This can include repair costs and/or storage charges.
If you decide to send the second notice separately, you must :

tell them that you intend to sell the goods if they are not collected by the date given in the notice
give them details of the goods and where they are
tell them your name and address
let them know how much money is owed (if this applies)
What happens if the owner does not collect the goods?
If the owner does not collect the goods by the date given in the notice, and you are sure who the goods belong to, then you can keep the goods or sell them. If the goods are sold on, then they will legally belong to the purchaser.

What happens to the money from the sale?
If you sell the goods, you will have to prove to the owner that the sale was handled properly, and you got a fair price for the goods.

The original owner must be given the money from the sale of the goods if you know their address. Although deductions can be mage for any genuine expenses you have incurred e.g. storage charges or auction fees etc. If the goods have been left for repair and weren’t collected, then cost of the repair work can also be deducted. However, after six years the owner cannot claim, or sue, for the money if it hasn’t been collected.
 
well thats sucks -

if ive read this correctly they can leave them with me and after a while ill sell them (at a loss due to depreciation) and then they can just claim back the money?

Is this not just a backhanded way of selling something anyway??

The situation is that I RMA'd some goods, they couldnt replace them so said they would refund me. I went and bought replacements and then the RMA'd goods all of a sudden turn up! After an email convo they said that theyed pick them up and refund me, yet neither have they attempted to pck them up nor have they refunded me!

This happened at Christmas...

:confused:
 
cabbage said:
The situation is that I RMA'd some goods, they couldnt replace them so said they would refund me. I went and bought replacements and then the RMA'd goods all of a sudden turn up! After an email convo they said that theyed pick them up and refund me, yet neither have they attempted to pck them up nor have they refunded me!
Do you mean the original goods have turned back up or replacements have appeared?
 
@Treefrog - the replacements have apeared

@Baron G - can you be a little more specific?


Id like to contact the company but Ive gone and lost the RMA number and the companies webnote system doesnt allow me to send a message without it. They do have a phone number but theres long waiting times on an expensive number - I'm in uni halls and only have a PAYG mobile.

Loz
 
Try www dot saynoto0870 dot com and see if there's a standard phone number you could ring? Otherwise apart from snail mail I can't think of anything to suggest - sorry.
 
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