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Inno3d RTX 3090 Problem

Andy112

Andy112

Andy112

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Joined
9 Jul 2021
Posts
16
Location
Wolverhampton
Yesterday I got the aforementioned Inno3d RTX 3090 from OCUK. Happy day.
Worked just fine under low load. Videos. Desktop. Browsing. Non intensive graphic games.

Cue cyberpunk 2077. Went up to 83 Degrees once at the start . Then it went back down. Fans working to cool stuff down.
Pink dots on the screen 1 sec and then No signal. Computer was still working. Had to manually turn it off and back on.
When trying to play. Same kind of crash except this time the computer rebooted by itself.
3rd time it happened I was unable to turn it back on. The computer turned on but the graphics card would show no signal (even though it looked as if it had power).
Turned it off. Left it for 5 minutes worked just fine under low load afterwards.
Edit : I could play for a while , the crashes just happen randomly. Also all the gaming ,browsing and testing was done on 2k resolution with max other settings.

Decided to get a benchmark test (Furmark) to see if that triggers it --- it did it within 5 seconds - pink dots into no signal.
At this time I was monitoring the temperature and it didn't even have time to reach 70 degrees.

Any ideas ?

My specs are i7-10700k , 2x WD Blue SN550 NVMe SSDs (500gb and 1tb) , 1x wd 1tb HDD , 32gb ram and a 850W Rog Thor PSU , 3 Case fans , the 120mm water cooler fan for the CPU. All this in a Fractal design Vector RS blackout case. MB is ASUS Z490-F


Mentioned so far: No damage. Has been reseated. Bios (not updated but changelog on asus website does not suggest anything to do with this problem). Airflow is at least reasonable. Different ports not checked (no DP cable). On different power lines (but same rail) on PSU.
 
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I'd take the card out and reseat it, and make sure the power connectors on the gpu have their own cable from the psu, not shared with each other or anything else. If still no change then probably best contact OCUK.
 
Visual artifacts are usually bad memory (not always but a lot of the time) - one of the vram modules may be overheating check memory hot spot temp in hwinfo
 
are you using 2 seprate gpu power cables from the psu to the gpu, if using a single cable with a daisy chain connector that can cause all kind of problems with stability, also check ram temps too as if you have artifacting under load that points to ram, if you get a straight crash then the core is unstable
 
I have already reseated it. Did not make a difference.
The 2x 6+2 connectors are from different cables from the PSU however the PSU is single rail. Randos from discord seem to suggest the OCP is triggering this but I tend to disagree since as Grim5 mentioned the visual artefacts tend to suggest a memory issue.

Diagnosing past problems that I can fix is pointless however. This is more of me just making sure I covered everything I could before I contact OCUK.

Thanks for all the suggestions and I am still open to new ones until OCUK opens and I can call them :)
 
Andy112 said:
I have already reseated it. Did not make a difference.
The 2x 6+2 connectors are from different cables from the PSU however the PSU is single rail. Randos from discord seem to suggest the OCP is triggering this but I tend to disagree since as Grim5 mentioned the visual artefacts tend to suggest a memory issue.

Diagnosing past problems that I can fix is pointless however. This is more of me just making sure I covered everything I could before I contact OCUK.

Thanks for all the suggestions and I am still open to new ones until OCUK opens and I can call them :)
Click to expand...

hows case airflow, and what about your bios, looked online and a potentual issue is a outdated bios, do the above and see if the problem persists, if it does then the card is faulty :(
 
Two front 140mm fans intake . 1 in the back for exhaust also CPU water cooling exhausting on topside. Mesh filters have all been thoroughly cleaned in preparation of installing the card. To be fair it barely fits even though this is a spacious case.

Edit . Front and back fans are all stock though.
2nd edit : checking bios now . Hold for updates :)
3rd edit : Could i have the link to what you found regarding bios ? I am quite proud of my google fu and i found nothing of the sort.
 
good airflow 2*140mm front intakes should provide plenty of cool air, do you have them under a fan curve?, so under load they ramp up to compinsate for the heat generated.

edit just seen, the 2 front fans need a custom fan curve
 
No curve. I did not need one as I had a 1060 3gb that did not require such finesse . However I manually set all the fans to 100% In preparation of the test. (the one where it crashed in 5 sec)
 
Andy112 said:
No curve. I did not need one as I had a 1060 3gb that did not require such finesse . However I manually set all the fans to 100% In preparation of the test. (the one where it crashed in 5 sec)
Click to expand...

somethings up as the card should not just hit 80+ in a few seconds under load, there should be a gradual increase upto that figure, when ocuk open give them a ring and discuss options for a fix or arrange a replacment/refund
 
And that was in the main menu of all things. I wouldn't say seconds but less than a minute anyway and with fans running flat out.

Also the fact that it doesn't work immediately but after a few minutes of computer being turned off it does is telling me it's a heating issue as well.

Also also. Why would the stress test crash it in 5 seconds?

My money is on a faulty ram module.
 
you could take the card out and check for heatsink damage due to a drop from either the delivery driver or an accidentaly drop by you, if the heatsink has shiffted even a fraction that would have broke the thermal bond between it and the core, resulting in the very high temps and may explain the crashing too
 
No drops from me. This thing cost an arm and a leg.
Inspected it when I first opened it. Looked mint.
Inspected it again when I reseated it. Still looked mint.
The only thing is I haven't peeled off the plastic film from the middle of the fans as it is REALLY stuck on there and I didn't want to risk damaging the card.
 
Andy112 said:
No drops from me. This thing cost an arm and a leg.
Inspected it when I first opened it. Looked mint.
Inspected it again when I reseated it. Still looked mint.
The only thing is I haven't peeled off the plastic film from the middle of the fans as it is REALLY stuck on there and I didn't want to risk damaging the card.
Click to expand...

plastic on the fans wont make a bit of diffrence to the temps and if the card looks mint then i'd say its the card, but one last thing to try is use a difrent display out from the card either hdmi or another display port just to rule out a doggy connector, if the same thing happens rma the card 100%

also cant rule out the package being miss handled by the delivery company, though if it was dpd they are really good, i use them all the time and stuff arrives safe and sound
 
I do not have any display port cables . And it only has 1x HDMI. Tried a different cable already.
Also the fact that some of the time it rebooted the whole computer other times it didn't (discord still worked for a few seconds before freezing all whilst having no video feed) points to not being the connector's fault since that wouldn't freeze the pc (?).
 
Great. Updating top post to reflect conversation and waiting for 9AM to give them a ring.

Thanks for all the help Guys! - If nothing else at least I didn't forget to try something basic .
 
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