Installation problems

Gall1987 · 2 Jan 2009 at 13:59

Hi,

Strange one this.

I am trying to install Kaspersky Internet Security 2009 and have downloaded it fine but when I am going through the installation it terminates it and says that I still have AVG software on the machine which KIS will not work with and asks to remove it and run the installation again.

I have uninstalled the AVG software and also deleted the AVG file manually from my hard drive and rebooted but it is still saying that I have the software on the machine and will not let me install KIS.

Any ideas?

Thanks in advance

UKDTweak · 2 Jan 2009 at 14:01

Have you checked the registry for any AVG entries?

Make a registry backup first, then check and clear any avg entries found.

Gall1987 · 2 Jan 2009 at 14:02

UKDTweak said:
Have you checked the registry for any AVG entries?

Make a registry backup first, then check and clear any avg entries found.

Sorry to sound stupid but how would I do this?

UKDTweak · 2 Jan 2009 at 14:05

Click 'start/run' type regedit, then 'File/Export'.
When finished, click 'edit/Find and type in 'avg' then click 'find next'.

http://support.microsoft.com/kb/322756

Gall1987 · 2 Jan 2009 at 14:09

UKDTweak said:
Click 'start/run' type regedit, then 'File/Export'.
When finished, click 'edit/Find and type in 'avg' then click 'find next'.

http://support.microsoft.com/kb/322756

I've run the registry editor and once i've selected export it asks me to select the file but I have deleted the AVG file so I'm not sure if I need to select a different one to export?

UKDTweak · 2 Jan 2009 at 14:15

IT will be asking for a name for the file export (the name you want to give the export", just call it Regback or something familar to you...

Try the MS link in my last post for more detailed instructions.

Gall1987 · 2 Jan 2009 at 14:24

I have completed that and tried the installation again but it is still saying that AVG 8.0 exists on my machine.

Any other ideas would be appricated as I have no idea with this at all....

UKDTweak · 2 Jan 2009 at 14:25

Now that you have backed up the reg, did you then search it and delete any references to avg and reboot?

Gall1987 · 2 Jan 2009 at 14:29

UKDTweak said:
Now that you have backed up the reg, did you then search it and delete any references to avg and reboot?

Yes, it didn't bring up any references to AVG when I selected edit > find but I rebooted again anyway and retried the installation but the same error occured.

It did bring up some details when I searched AVG but these were to do with Adobe and nothing to do with AVG 8.0

UKDTweak · 2 Jan 2009 at 14:35

Have you got spybot and if yes, have you updated it and done a full run to check for trogan's etc...?

Gall1987 · 2 Jan 2009 at 14:38

No, It is a new laptop so the only software on it is the software that comes as standard and a few other things that I have added.

UKDTweak · 2 Jan 2009 at 14:39

Try the help below... there is an AVG removal tool.

http://usa.kaspersky.com/support/install.php

Fanatic · 2 Jan 2009 at 14:41

Found this:

http://www.mydigitallife.info/2008/...-error-when-installing-kaspersky-kis-and-kav/

Might help

Fanatic · 2 Jan 2009 at 14:43

To delete all registry keys with reference to AVG security product, run Registry Editor (regedit). Navigate to the following registry key branches:

HKEY_LOCAL_MACHINE\SOFTWARE\AVG
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\AVG8Uninstall

Right click on AVG and AVG8Uninstall respectively, and select Delete to remove the AVG related registry keys. These are two known registry keys that installed by AVG, and should only be removed if there is no longer any AVG programs installed on the PC

Ooops, that was meant to be an edit of my other post..

Gall1987 · 2 Jan 2009 at 15:13

Excellent, that has worked now. Thanks everybody.
This seems like one of the best forums around, i'll be becoming a regular I think!