They will if the GF gives them authorisation to speak to him on her behalf, then hand the phone over. Job jobbed.
Insurance problem
- Thread starter brightside229
- Start date
They will if the GF gives them authorisation to speak to him on her behalf, then hand the phone over. Job jobbed.
Double check with Hastings they have declined her because of an undisclosed claim that they have matched on CUE. See if they say it in those exact words. Ask for an email or a letter from an underwriter if they are willing.
I recommend that you do a Subject Access Request to find out exactly what is on CUE. Details below.
http://www.insurancedatabases.co.uk/default.aspx
It is possible other reasons would have led to the decline which might appear to a customer service agent as something along the lines of an undisclosed claim (unlikely but I can see it happening).
If it isn't on CUE, then there are other things you can check (the injury claim could have triggered other things), but try the above first.
I recommend that you do a Subject Access Request to find out exactly what is on CUE. Details below.
http://www.insurancedatabases.co.uk/default.aspx
It is possible other reasons would have led to the decline which might appear to a customer service agent as something along the lines of an undisclosed claim (unlikely but I can see it happening).
If it isn't on CUE, then there are other things you can check (the injury claim could have triggered other things), but try the above first.
Last edited:
wow, paranoia much, do you get accused on this often?
No, I was actually referring to the suggestions that he call his girlfriend's previous insurer to bitch and moan, spouting the Data Protection Act, which ironically, means that they won't talk to him anyway.
Way too many companies hide behind the DPA. The power is mostly in the hands of the individual though. I don't see why it shouldn't be used as leverage to get a company to disclose what they have on file about you and to get that corrected should it be wrong.
The call centre agent certainly won't be in a position to help should you make such a request, but a letter or properly worded email to the company secretary or corporate security officer can often open doors that have been closed under "policies and procedures" by lesser managers.
I wish the OP and his girlfriend the best of luck with their issue.