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Intel i3 13600KF needing RMA'd. What are my options?

Hector Blanco

Hector Blanco

Hector Blanco

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Joined
17 Sep 2023
Posts
16
Location
Glasgow
Have Gigabyte Z890UD with this PO hot S processor.
If I RMA the processor, what will Intel send me back?
Are there any Raptor Lake Intel chips that don't have the overheating problem.
Should I maybe get an Alder Lake cpu and sell replacement?
Grateful for any advice.
 
The widely reported issues for raptor lake are not for overheating. Though, they can use plenty of power, so cooling the higher-end models is not easy at full load, and/or on air cooling.

I would expect Intel to replace it with a 13600KF or 14600KF.

The 265K is what I'd consider a productivity CPU or mixed-usage CPU, so if you're just a gamer I think I'd stick with what you already have, otherwise you will need a new motherboard and maybe new RAM (unless you have DDR5 already).
 
So what's actually happening to my PC? Is the CPU faulty?
I only play 2 games.

Rocket League - game freezes randomly for a few seconds, fans ramp up then quits to desktop. Quits other apps.
World of Warships - plays fine. In dock, fans ramp up, ship textures disappear, get redrawn. Quits out of other apps.

Gigabyte GTX 1080ti/ 64GB Corsair DDR4 Vengeance/ Arctic LF II 240/ Corsair HX850 PSU

Upto date BIOS
Re-applied thermal paste

*edit* also, sorry for saying i3 in title. Is i5 + PSU added.
 
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Hector Blanco said:
So what's actually happening to my PC? Is the CPU faulty?
Click to expand...
I assumed you had already done the troubleshooting.

What I meant was: the widespread issues with Raptor Lake are not for overheating, so if you have a bad CPU in this respect, a replacement (assuming good enough cooling) is very unlikely to have that problem.

Hector Blanco said:
Rocket League - game freezes randomly for a few seconds, fans ramp up then quits to desktop. Quits other apps.
World of Warships - plays fine. In dock, fans ramp up, ship textures disappear, get redrawn. Quits out of other apps.
Click to expand...
Which fans ramp up specifically?

What are the temperatures and what not (in an app like hwinfo)?

I'm afraid that freezes and CTDs can be so many things, you'd have to check everything really, from software to hardware.
 
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You could perhaps download OCCT and run through each of the tests for CPU, GPU and Memory to see what's at fault.

Just because the fans ramp up doesn't mean that there's a heat issue, for instance a GPU will do this when it goes into a fault state as a fail safe.
 
Tetras said:
I assumed you had already done the troubleshooting.

What I meant was: the widespread issues with Raptor Lake are not for overheating, so if you have a bad CPU in this respect, a replacement (assuming good enough cooling) is very unlikely to have that problem.


Which fans ramp up specifically?

What are the temperatures and what not (in an app like hwinfo)?

I'm afraid that freezes and CTDs can be so many things, you'd have to check everything really, from software to hardware.
Click to expand...
Temps have never been an issue. It's a big Corsair case with 2 120 BeQuiet fans.
The only thing that is not optimal, is the power to the Board.
It's the 8+4 and I have the 4-pin slot empty.
Would that stress the supply at all, maybe causing a brown out or something?
 
What board do you actually have? as Z890 is not compatible with the 13600KF, I assume you meant 690. If the fans ramp up then the application crashes chances are it is due to a burst of CPU activity logging the fault which may appear in Event Viewer. Superficially sounds more like a GPU related crash than CPU.
 
Rroff said:
What board do you actually have? as Z890 is not compatible with the 13600KF, I assume you meant 690. If the fans ramp up then the application crashes chances are it is due to a burst of CPU activity logging the fault which may appear in Event Viewer. Superficially sounds more like a GPU related crash than CPU.
Click to expand...
Yeh, z690UD
 
Yes, this thread is a bit confusing, we went from the opening post of wondering if any intel chips don't have an overheating problem, but apparently heat isn't the issue?

To answer the question of Intel RMAing a CPU - from my personal experience it's very difficult to get them to start an RMA unless you can confirm in some way that the CPU is dead - for me they wanted me to swap out the CPU and try another, although I did manage to eventually get them to relent and RMA the CPU, which did turn out to be at fault. They sent me like for like, I imagine they have stock of absolutely anything since they would need to supply businesses, etc.

That's a sample size of 1 though so other's experience may vary.
 
Yeah I've got the same chip under an air cooler (well a K not a Ks but anyhoo).

I run both CPU power cables- no reason not to IMO as it can only improve stability, not diminish it - and if your having issues it's certainly something to test.

What are your actual peak temps though? That's really the first thing to identify along with peak wattage/Vcore...
 
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Disco_P said:
What are the actual temps of your CPU in these games?
Click to expand...
CPU fan is sitting at 50C. Temps are not terribly high.
Seems, from Event Viewer, the problem is coming from nvlddmkm.sys.
Looked into this, seems quite common.
Could be a borked GPU.
Saw a possible solution was to take full full control of file in permissions. This is greyed out on my account(admin).
 
Hector Blanco said:
CPU fan is sitting at 50C. Temps are not terribly high.
Seems, from Event Viewer, the problem is coming from nvlddmkm.sys.
Looked into this, seems quite common.
Could be a borked GPU.
Saw a possible solution was to take full full control of file in permissions. This is greyed out on my account(admin).
Click to expand...
Do you have any of these symptoms?

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Pulseammo said:
Yes, this thread is a bit confusing, we went from the opening post of wondering if any intel chips don't have an overheating problem, but apparently heat isn't the issue?

To answer the question of Intel RMAing a CPU - from my personal experience it's very difficult to get them to start an RMA unless you can confirm in some way that the CPU is dead - for me they wanted me to swap out the CPU and try another, although I did manage to eventually get them to relent and RMA the CPU, which did turn out to be at fault. They sent me like for like, I imagine they have stock of absolutely anything since they would need to supply businesses, etc.

That's a sample size of 1 though so other's experience may vary.
Click to expand...
I was under the opinion that all 13th & 14th Gen had this voltage issue that caused overheating, hence me saying I've updated BIOS.
Intel supposedly extended RMA timeperiod available.
The only other CPU possible was the 12600 or so and was wondering if that suffered from this issue too.
 
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