Consumer Protection (Distance Selling) Regulations 2000 – Goods Use the following template to write a letter informing the trader of your wish to return the goods and receive a refund.
When you buy goods or make a contract for certain services by distance means, e.g. over the internet, by telephone, by mail order, etc., your contract is governed by the Consumer Protection (Distance Selling) Regulations 2000.
The Regulations generally give you the right to change your mind and claim a full refund (including postage) up to the point where you receive the goods. After you receive the goods you have 7 working days (beginning the day after you receive the goods) to inspect the goods and, if they are not suitable, return the goods for a full refund.
Certain goods maybe excluded from this legislation please contact Consumer Direct for further clarification.
You must take care of the goods whilst they are in your possession, and either return them or make them available for collection by the seller. The seller may charge you the cost of collecting the goods, or you may have to pay the return postage if this is stated in the terms and conditions. If you cancel the order or return the goods within the time limit, the trader must refund your money in full, without a restocking fee, within 30 days of your cancellation.
