Seriously? You are already complaining about them before they've even carried out their service? Get a grip. There's a reason they are the World's number 1 flower delivery service. They wouldn't be if they were terrible. Like ANY company, things will go wrong from time to time. I've used them multiple times and never had a problem.
Also, people generally review things when they are bad rather than good/acceptable.
What is it with the awful threads today?