Intermittent BT DSL issue

Destination · 3 Mar 2011 at 20:55

My folks seem to have an intermittent issue with Bt Bb internet using the white box Bt homehub.
Sometimes the data light won't light on the bb dsl modem, all other lights are on, and they have no connectiviity, if you switch the computer off the data light comes on, then switch computer back on, and light dies.
Ten days ago it stopped working in this fashion, and after a couple of days worked again fine. It has worked for several days now, yet this evening died. I am quite perplexed.

Resetting the modem has no effect. I have no other devices to check, but the computer box is plugged into eternet, attempting to connect via wireless also fails. The house across the street on same bt package and its connection has been unaffected.

Suggestions please.

Destination · 3 Mar 2011 at 21:48

Worth trying.
Won't be there until sunday, but i shall give that a go.
Anyone have the default login details for a white box bt homhub?

Destination · 3 Mar 2011 at 22:26

3dcandy said:
V1 or V1.5? V1.5 are curved and smaller....and usually black!
http://www.filesaveas.com/bthomehub_login.html

Probably v1
Unsure, it is white
Anyway, i will give it a look come Sunday, and see if i can determine a hub issue.

Destination · 4 Mar 2011 at 18:49

lemzip said:
Try using a laptop with a battery and just the router, sounds like REIN to me coming from the psu of the pc, only way to know will be try the router etc with the pc off.

Could also be just had its days but suspect with turing the device off

http://www.kitz.co.uk/adsl/rein.htm

That's very interesting lemzip.
I shall give it a go, even an iphone connecting wirelessly from another room should give us some indication.
Rather hope it isn't the PSU, else it'll be yet another RMA to OcUK, but if it is then at least i will have IDed the cause.

Great shout, and certainly worth investigating come Sunday.