Internet connection

mpj88 · 29 Oct 2008 at 22:46

Can the quality/speed of your internet connection be reduced by the wires?
I ask as on our land line coming into the house passes into a sort of junction box and then out the other side and its a right mess in there! Jus wondered if it would be worth me cleaning it out and reconnectin all the cables? Pic of box below

Vonhelmet · 29 Oct 2008 at 22:54

mpj88 said:
Can the quality/speed of your internet connection be reduced by the wires?
I ask as on our land line coming into the house passes into a sort of junction box and then out the other side and its a right mess in there! Jus wondered if it would be worth me cleaning it out and reconnectin all the cables? Pic of box below

I wouldn't be at all surprised. Our Internet is flaky as hell and the wiring is awful.

Greenlizard0 · 29 Oct 2008 at 22:59

You might have rubbish old cables as well. It's a last ditch effort, but you could get BT to recable your house.

mpj88 · 29 Oct 2008 at 23:00

would they charge for that?

[FnG]magnolia · 29 Oct 2008 at 23:03

mpj88 said:
Can the quality/speed of your internet connection be reduced by the wires?

Yes.

I ask as on our land line coming into the house passes into a sort of junction box and then out the other side and its a right mess in there! Jus wondered if it would be worth me cleaning it out and reconnectin all the cables? Pic of box below

Don't do this unless you're a telecoms engineer or want to pay BT to fix the mess you've made

Skeeter · 29 Oct 2008 at 23:04

mpj88 said:
would they charge for that?

Yep.

starfighter · 29 Oct 2008 at 23:12

What is with all these Internet related questions in GD, we have a specific forum for this shizzle you know.

but anyway I shall help.

It is definitely worth sorting out and could increase your speed. here is how it works, if it is prior to the NTE5 socket. (Master socket) then it is free as it is an upgrade to the Openreach network.

If it is after the master socket you are on your own, if you don't have an NTE5 it gets tricky.

As for who to ask to fix it, well it probably isn't affecting your voice service so you cannot get BT retail to do it so you would have to say it was causing intermittency. on your ADSL to the provider. or speed issues, if it was causing a "lower threshold breech", if synch speed was low. But as the FTR is set within forst 10 days of activation it has likely already set your FTR low and thus wont be considered a fault. but intermittent connections are harder to prove / disprove and they will send an engineer but as said if it is after the master socket it would be chargeable as it is your internal wiring.

sorry it is complicated and my explanation is poor.

mpj88 · 29 Oct 2008 at 23:26

[FnG]magnolia;12797071 said:
Don't do this unless you're a telecoms engineer or want to pay BT to fix the mess you've made

LOL is it that hard if i already have a pic and i write down where the cables were! And sorry for posting it wrong section

starfighter · 29 Oct 2008 at 23:29

do you have one of these?

mpj88 · 29 Oct 2008 at 23:40

yup thats after the box i photo'd. Doesnt everyone have that?

starfighter · 29 Oct 2008 at 23:44

Nope, if you didn't have one or it was before it you could have got Bt to fix it.

As it is after you will have to DIY.

Just miss out the box all together and just connect like for like coloured wires, ADSL only needs 2 wires yet there are 4.

Only issue is that if the box is somehow connected to extension sockets but worry about that later if extensions stop working.

mpj88 · 29 Oct 2008 at 23:48

no i mean the wire comes into the house then thru the photod box then into the NTE5, and i dont think we have any other extension sockets

Tee Hee Johnson · 29 Oct 2008 at 23:49

When i used to live in an old building in town, that was exactly what i found our wee box like where the bt cable came into the flat!

I had shocking internet issues whilst there, so i tried cleaning it up, missing it out etc! It did not make one bit of difference

mpj88 · 29 Oct 2008 at 23:52

oh ok! Bumma! Our internets not that great also pretty much dies late afternoon during the week, was trying to think of things to improve it!

starfighter · 30 Oct 2008 at 00:05

If it is before the NTe5 it is owned by openreach and you shouldn't touch it, they will fix it for free assuming it is causing a fault.

But "I want faster speeds " isn't a fault as such. reboot the router a few times for a couple of days and phone emu up teeling them it is disconnecting.

Say you have plugged it into the test socket , tried an alternate microfilter and factory reset the router and it doesn't help.

you just need to get an engineer out basically. Once he is there he has to sort that out.

scoobyrichuk · 12 Nov 2008 at 18:19

I am an Openreach engineer and I know for a fact that an old junction box like that may reduce the quality of your bb connection. You shouldn't touch it as it's before your main socket and if you mess it up we will charge you to fix it. However, it is not rocket science and you could possibly improve your bb connection by reterminating the connections. I wouldn't reterminate them into the junction box as they are now, just crimp them together. By the looks of the photo you have a modern dropwire but old internal cable so you need to connect the orange and white wires of the dropwire to the orange and blue wires of the internal cable. Remember though if you do mess it up and need us out to fix it you will be charged heavily.

mpj88 · 12 Nov 2008 at 21:19

Thanks for your input i might write down exactly how it is at the moment and then try adjusting like you said, so if anything does go wrong, I can put it back to how it was.