Internet Drop outs

cruisinbeatz · 31 Jan 2013 at 13:48

Hi everyone, I have a issue with my broadband that I am hoping you guys may be able to help with as I'm puzzled.

Basically my internet keep dropping out on my and when it comes back on, everything says connected, even in the stats page of the router but nothing can browse the internet, everything says connected but limited. Doesn't matter whether it is wireless or wired. You may have to reboot the router 4/5 times before the internet will go again. (BT ADSL btw)

I have had 5 BT engineers out to the property, 3 telephone and 2 broadband. Each one says there is no faults on the line with all their tests. The checked everything and even done a exchange lift? i think they called it, something to do with changing my equipment in the exchange. Anyhow today another engine was out and again line tested fine and he said the down sync speed was 7500kbps. 1 thing I did notice was though on the events stats, there were quite a lot of them with my 2 home hubs that I tried e.g.

Link to image as I couldn't get image link to work properly: https://www.dropbox.com/s/kz5shtp8nt8ysqr/Photo 31-01-2013 10 59 16.png

I have tried 2 bt home hubs 3.0
linksys wag320n (this was working for 2 years and still is to my knowledge)
asus 55u i think it was
and a good old netgear dg834g

All of which do the same thing. I have also disabled each wireless device in the house 1 by 1 in case it was them and even turned them all off by chance it was more than 1, and nope, that didnt work either.

The tail of the story is this. BT are now going to do something to the line, couldn't understand the man properly, something to do with new pairing or something from the cabinet. I phoned BT and in short if this doesn't work now they offered my out of the contract which would be great if I was looking to get out of it but Im not, I like BT and the service they provide but even if I go to another provider I will have the same issue.

Im really at a loss here guys all help greatly appreciated and if anyone can point me in a direction or tell me I need to move my home, lol. (Internet is essential to me)

Nocky24 · 31 Jan 2013 at 14:15

Might be worth setting up a TBB monitor so you can keep track of what's going on with your connection:

http://www.thinkbroadband.com/ping

cruisinbeatz · 31 Jan 2013 at 15:20

Hi, thanks for the reply, what exactly will this do? I also tried to use it but got this error

We have detected that your IP address (86.xxx.xx.xxx) is dynamic.
We do not currently support monitoring of dynamic addresses.

Screenbeat · 31 Jan 2013 at 15:32

sound like they going to try a new pair of wires from cabinet into your house. i had a similar problem where the insulation on the wires, in the junction box just before it entered my house, was rotten and as water got to it it shorted it out. the openreach engineers were more than useless and couldn't sort it so ended up doing it myself. worth a look even if you're not meant to

cruisinbeatz · 31 Jan 2013 at 17:37

That's it yea, new pair of wires. The wire comes directly into my house gavel wall mate with a junction box inside, all that was checked by me and by them. dry as snuff as they say.

cruisinbeatz · 2 Feb 2013 at 23:15

Ok a little update, they have spent the last few days putting in the new line/pair from the cabinet to my socket in the house. did it fix the problem? nope. I did however notice another strange thing. The last day before they started the new line it was raining heavy and the line was worse than it ever was, dropping out every 10 mins and wouldnt come on for ages again, The last 2 days (no rain) internet worked perfect and tonight it started raining again and guess what? internet is back to its usual dropping out again.

My question is this, what on earth could it be if he has been up at every junction from the cabinet to my house?

EDIT: just a little extra, I had a problem about 2/3 years ago where the line was crackling a lot, it was water that got into the junction just outside my house, the BT man said he cut a bit off the line but he did say that its as tight as a fiddle string now. I wonder would it be the same again this time.

cruisinbeatz · 15 Feb 2013 at 00:41

Another update: they have replaced most of the line one but still having drop outs even when it's not raining now again. Completely lost as is BT. Anyone else got any ideas what I can suggest them to try next?

BuZ · 15 Feb 2013 at 01:22

Area issues? (Such as the Exchange being over-used/subscribed). Ring BT and ask them to do a confirmation and check to see if everything is perfect from their side.

Sure you haven't got some sort of bot attacking your line/IP address? (I think this is real/true, but I've only ever heard rumours on it happening).

cruisinbeatz · 15 Feb 2013 at 15:26

Don't think it's area issue, I asked all the houses connected via my same line and I'm the only one affected. Bot attacking my line? Never heard of it mate, how do you check for that kinda thing? Yea they keep saying everything is fine on their end.

steven_belfast · 16 Feb 2013 at 23:16

Greetings.

Sounds like you might have a under ground cab or connection point and when it rains this could be getting wet.

I would call BT again and ask them to run a extended test on the line.
This is a 24 hour test looking for overnight Openreach line test.

If the issue only seems to happen when it rains you will need to get Openreach to run the extended line tests for 24 / 48 hours.

Fingers crossed this will pick some thing up.

Really BT (RRT Graph) should show the connection dropping sync and times, date, and what the snr's are like at this point.

Also can't see it being a bot attack not if the router is dropping sync.