Interview Help...

Mad_Bella_2486

Mad_Bella_2486

Mad_Bella_2486

Associate
Joined
23 Aug 2011
Posts
2
Hi guys, as you can probably see I'm new to all of this and in need of a bit of help... :)

I have successfully passed my Telephone Interview with Barclays as a Customer Service Advisor and have a face to face Assessment next Wednesday, I have been in my current job for nearly 4 years so its been a long time since I had an interview, and I'm nervous to say the least :confused:

Anyway, I received an email from them informing me of what happens in the interview, basically a role play and competency based questions :eek:
So just wondering if anyone has been through the same thing with Barclays or similar, and if you can give me advice on these questions and what to expect, the competencies are based on the following :-

Personal Drive
Drive for Quality Results
Analysis and Problem Solving
Service Excellence
Communicate Effectively

Any help would be greatly appreciated.

Thanks in advance :)
 
Wells its self explanatory:
Personal Drive - what do you want to achieve in life, "why are coming to Barclays and what do you want to achieve here?"
Drive for Quality Results - How do you go beyond the norm to get a good result and positive outcome for a *customer* or client.
Analysis and Problem Solving - How good are you at putting 2 and 2 together, realising this dingbat calling up for a lost card actually told your colleague next to you he tried eating his card and wants some money etc...
Service Excellence - Same as point 2, how do you deliver a differentiated service, putting what you and as such Barclays offer above services from other banks.
Communicate effectively - can you engage other humans (and as your working with the public, sub humans) in effective communication. Good verbal communication, pronunciation etc.

Generally, just act / be (if you are) nice and polite, pretend you give a damn about the company policies and their visions and strategies, say you love helping people and solving problems and your in.
 
Mad_Bella_2486 said:
Hi guys, as you can probably see I'm new to all of this and in need of a bit of help... :)

I have successfully passed my Telephone Interview with Barclays as a Customer Service Advisor and have a face to face Assessment next Wednesday, I have been in my current job for nearly 4 years so its been a long time since I had an interview, and I'm nervous to say the least :confused:

Anyway, I received an email from them informing me of what happens in the interview, basically a role play and competency based questions :eek:
So just wondering if anyone has been through the same thing with Barclays or similar, and if you can give me advice on these questions and what to expect, the competencies are based on the following :-

Personal Drive
Drive for Quality Results
Analysis and Problem Solving
Service Excellence
Communicate Effectively

Any help would be greatly appreciated.

Thanks in advance :)
Click to expand...

Don't sweat the competency based questions, they are a piece of pee.

What they want to see from these is that you can tie your answers to actual things. Ie give us an example of when you outperformed on a customers expectations etc etc. They want to see how you react under pressure, with a set of questions you don't know are coming. Have a think of examples you use that are related to the areas you've listed above and be ready to respond quickly when they ask relating back to actual times.
 
i have seen the casting couch videos, there is no job you FOOL dont do it....

anyway they will probably ask the same stupid questions all big corps do..

give an example of when you resovled / took ownership of a difficuly situation / problem,

where do you see yourself in 5 years

what made you apply for this position

why do you want to work for barclays

how do you deal with an irate / angery customer

what hobbies do you have ( common question dont really know why it matters I suppose torturing small animals would knock you off the list)

why do you want to leave your current position
 
I recently had an interview for a customer service advisor position in a contact centre.

I prepared by thinking back to as many previous interview questions as I could and that helped. I got the job anyway :)

I was asked 5 competency questions but can only remember 4.

They were:
"Tell me about a time you dealt with an awkward customer"
"Tell me about a time you included/liaised with another department to solve a problem"
"Tell me about a time you had to solve a problem and then changed your mind about how to solve it"
"Tell me about a time you were faced with a problem and were unsure of how to deal with it"

They were very much about getting clear answers. They wanted me to explain the situation, describe my actions and then tell them the outcome.

At the end of each question they also asked "Would you have done anything differently on reflection?"

They also asked some general questions. What do you know about the company? Why have you chosen us over similar companies e.g. in your case Halifax/Lloyds etc? Why do you want this job? Why should we choose you over candidates with the same/similar customer service experience, what can you offer?

I was a bit rusty with the interview as well. The interview I had 3 years ago for my current job was very informal as well which didn't help.

Just keep asking friends/family about interview questions they have had and do a bit of research on the internet about the company and typical questions.

Most importantly, try to relax and take a few seconds to form your answer before replying if necessary.

Good luck!
 
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