iPhone 12 Pro Max - Have I got a duff battery?

I have, he's refusing to replace it because I don't have AppleCare+. I'm being offered an option to mail it in for checking which will take 7-10 days.
 
Feek said:
I have, he's refusing to replace it because I don't have AppleCare+. I'm being offered an option to mail it in for checking which will take 7-10 days.
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That sucks ... do you have a local Apple Store that you can make an appointment and pop along to ? 7-10 days without a phone is bonkers.
 
A faulty battery is a faulty battery, with or without AppleCare. Maybe a different customer service adviser will give you a more agreeable response.
 
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I pretty much solely charge mine wirelessly, mainly because I bought a 3-1 wireless charger. I'm assuming my airpods case is going to be degraded quicker too then.

*sigh*
 
I'm taking a trip to the nearest store this evening where they've been given instructions to either repair or replace it.
 
And home - The staff in the store couldn't have been more helpful, once I explained the situation to them, they did some checks and as expected, no errors were shown. It took a while for them to work out the best option and it was decided that so I could get a replacement device straight away, they'd effectively return my existing phone and I'd 'buy' a replacement. It took three of them trying to get around the system which was doing its best to make that difficult but in the end they managed it.

I didn't go in guns blazing, I was very polite, friendly and chatty and they went out of their way to get me sorted. They explained that their system wanted them to do a repair which consists of swapping out everything except for the screen (there was a term for that, I think it starts with 'r' but I can't remember it. Perhaps @Alpherah can tell us) and that's what they were trying to get around.

I've now got a brand spanking new phone, not a refurb, complete in box with the cable etc. It's got a years warranty on it and that means that I have the 60 day period in which I can buy AppleCare+ if I want.

Massive thumbs up to the shop staff, not so much to the online support people this time.
 
I have been charging my 12 almost exclusively with a 15w wireless MagSafe charger and mine is still at 100% - or at least that’s what it’s telling me anyway.
 
Feek said:
And home - The staff in the store couldn't have been more helpful, once I explained the situation to them, they did some checks and as expected, no errors were shown. It took a while for them to work out the best option and it was decided that so I could get a replacement device straight away, they'd effectively return my existing phone and I'd 'buy' a replacement. It took three of them trying to get around the system which was doing its best to make that difficult but in the end they managed it.

I didn't go in guns blazing, I was very polite, friendly and chatty and they went out of their way to get me sorted. They explained that their system wanted them to do a repair which consists of swapping out everything except for the screen (there was a term for that, I think it starts with 'r' but I can't remember it. Perhaps @Alpherah can tell us) and that's what they were trying to get around.

I've now got a brand spanking new phone, not a refurb, complete in box with the cable etc. It's got a years warranty on it and that means that I have the 60 day period in which I can buy AppleCare+ if I want.

Massive thumbs up to the shop staff, not so much to the online support people this time.
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The repair is called a Rear System repair.
Unless there’s significant damage to the camera or display alongside any other issues we would attempt this for previously swappable issues such as Face ID, Cellular etc


In essence - a new shell of the phone and we transfer the display and camera from old to new.

Not sure why it took so long for them to sort through POS, newer then 60 days and purchased from Apple = retail swap without question in my store anyway
 
My iPhone 12 Pro bought last year on release day is still at 99%.
Seems like OPs phone battery might be duff
 
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