Iphone 4 stuck in recovery mode

Substance · 14 Aug 2010 at 22:55

Just got home from work and my girlfriend said that she plugged her new iphone 4 into itunes and it asked her to update to 4.0.2 she said all was going well but she got an error at the end and now the phone is stuck in recovery mode,

I have tried putting in DFU mode and restoring but I just get the error "The iphone can not be restored, an unknown error occurred" (1004), I click more info and that tells me to restore :mad:

This just causes the loop again.

I tried googleing it but all I can get is info on jailbroken iphones, this phone has never been jailbroken and was only purchased yesterday.

Anything you can recommend would be appreciated,

Thanks

OzyOly · 14 Aug 2010 at 22:57

If you take it into an apple shop they will swap it over for you right away.

PaRaDoXiA · 18 Aug 2010 at 23:04

SuBsTaNcE said:
Just got home from work and my girlfriend said that she plugged her new iphone 4 into itunes and it asked her to update to 4.0.2 she said all was going well but she got an error at the end and now the phone is stuck in recovery mode,

I have tried putting in DFU mode and restoring but I just get the error "The iphone can not be restored, an unknown error occurred" (1004), I click more info and that tells me to restore This just causes the loop again.

I tried googleing it but all I can get is info on jailbroken iphones, this phone has never been jailbroken and was only purchased yesterday.

Anything you can recommend would be appreciated,

Thanks

Sounds almost the same problem as me OP, but I get error message 14.

Any update what happened?

PaRaDoXiA · 18 Aug 2010 at 23:56

Update:

Looks like it was a corrupted update download. Deleting the file in the folder below worked a treat.

C:\Users\**username**\AppData\Roaming\Apple Computer\iTunes\iPhone Software Updates

ic0n · 19 Aug 2010 at 01:42

Yer i had this problem with the last download one way to fix is just download from a 3rd party site there are some trusted ones out there and then ATL+Click on the update button which will let you select the update from anywhere on your mac

(CRTL + Click on pc)

Embed · 19 Aug 2010 at 08:57

ic0n said:
Yer i had this problem with the last download one way to fix is just download from a 3rd party site there are some trusted ones out there and then ATL+Click on the update button which will let you select the update from anywhere on your mac

(CRTL + Click on pc)

Could you link to a trusted site that you know of please?