Iphone - Home button doesnt work

Simon · 28 Sep 2009 at 13:02

I got my iPhone 3G on the day it was released.

A problem developed on Saturday where the home button doesnt work. The screen is also lose and there is dust under it. I dont know if the two are related and dust has got into the button.

Now as the phone is out of warranty can I simply make a claim on my O2 insurance policy?

Any advise/experience of similar would be great.

Thanks

Simon

feriso · 28 Sep 2009 at 13:46

Well first see if Apple will repair it out of the kindness of their hearts, if not then say it was not fit for purpose under SOGA and the "reasonable amount of time" clause regarding how long you would expect to last.

You shouldn't need the claim on insurance

Simon · 28 Sep 2009 at 15:38

That means going to an Apple shop though, and I dont plan to go to Milton Keynes or London in the near future.

02 site is down too so I cant even log into my account

Simon · 29 Sep 2009 at 14:32

I rang O2, they said it's only covered for lost/stolen or accidental damage.

Ive done a reset through software which, as expected, didnt help.

Wicksta · 29 Sep 2009 at 14:37

Surely that is accidental damage, just over a longer period?

Simon · 29 Sep 2009 at 14:41

Yeah, I have dropped it several times so I guess it is cumulative.

Plus the screen has come loose so theres all kind of crap under the screen.

Simon · 3 Oct 2009 at 17:39

Oh well it fell out my pocket when doing the tyre pressures on my car. The screen is now a hazard to my finger due to so many sharp glass edges.

I had already made a claim and all was ok until they realised they had no 3G 8gb in stock. I ring them again on Monday and insist on a replacement iPhone, boggo 3G or not!

Gothic Draconia · 3 Oct 2009 at 20:10

Simon said:
I rang O2, they said it's only covered for lost/stolen or accidental damage.

Ive done a reset through software which, as expected, didnt help.

What does this mean then? If your handset just stops working after 12 months, you're stuffed, despite having insurance?

OzyOly · 4 Oct 2009 at 15:20

Gothic Draconia said:
What does this mean then? If your handset just stops working after 12 months, you're stuffed, despite having insurance?

No, it means if it breaks after twelve months you say you dropped it so you can claim on the insurance.

jessery · 12 Oct 2009 at 19:48

i dropped my iphone 3g last year and the home button stopped working, i just went into the genius bar and showed it to them they replaced it there and then with a brand new one, no paperwork needed or anything,