iPhone X keeps restarting.

willhub · 13 Nov 2019 at 22:00

Hello,

For a while it seems my GF's iPhone has been going oddly slow, anyway today it's started randomly restarting, sometimes just the apple logo comes up and then it turns off and repeat.

When it does get onto the home screen, frantically trying to get to settings to do a reset, it just resets, I've even tried plugging it into computer and no luck?

She's had it just under 2 years, coming to the end of the contract and hasn't got phone insurance.

Is this sort of thing something that will likely need to be dealt with at the Apple store? Or anyone know of a fix?

If it does need something doing in the Apple store, any ideas how much it'll cost or if it's covered by some sort of warranty?

Hoping it's not too expensive or doesn't cost at all to be honest!

Cheers.

snips86x · 13 Nov 2019 at 22:01

Have you tried a hard reset with the button combination?

willhub · 13 Nov 2019 at 22:03

Yeah it does nothing

Just apfel logo.

explicit4u · 13 Nov 2019 at 22:47

Is everything on the phone backed up? Have you tried a DFU restore?

https://help.ifixit.com/article/108-dfu-restore

willhub · 13 Nov 2019 at 22:59

it just keeps coming up with support.apple.com/iphone/restore

lmfy2k · 14 Nov 2019 at 07:57

Take it to the apple store. They may fix it for you there and then.

No harm in trying

Squink · 14 Nov 2019 at 08:54

lmfy2k said:
Take it to the apple store. They may fix it for you there and then.

No harm in trying

He mentioned the phone was on contract, which means the Apple store will direct him to the contract provider, who will naturally deny any liability whatsoever.

Feek · 14 Nov 2019 at 09:37

mulpsmebeauty said:
He mentioned the phone was on contract, which means the Apple store will direct him to the contract provider, who will naturally deny any liability whatsoever.

No they won't. Apple provide the warranty on their hardware.

/edit - Wait, it's over a year old. That means that unless he's bought AppleCare+ then it's not covered by Apple's warranty. They'll still fix it but will charge for it.

willhub · 14 Nov 2019 at 11:02

She's going to take it to Apple, she's eligible for an early upgrade no fee on Vodaphone so she's likely to do that if Apple are going to charge an arm and a leg.

I was up till 2 trying everything, it just wouldn't get working, think it's ragged.

Squink · 15 Nov 2019 at 18:03

willhub said:
She's going to take it to Apple, she's eligible for an early upgrade no fee on Vodaphone so she's likely to do that if Apple are going to charge an arm and a leg.
.

Those phones still recycle for over 300 notes, so might be worth fixing and selling anyway, even if the repair is 200+

willhub · 15 Nov 2019 at 18:27

Vodaphone repaired it for free, not sure what was wrong they managed to fix it by "resetting" it, but I tried everything and I couldn't get it to work :\