iPod warranty

Willbo · 14 Apr 2008 at 23:13

Finally got my iPod today courtesy of Virgin and my new phone contract. However, not having much luck....and the box was smashed, although I thought there was no damage to start with, the charging port on the iPod was squashed so couldn't charge it without some gentle persuasion, and when I did get it charged, the control buttons weren't working either which I've told Apple about :rolleyes:

Just looked on the Apple site for ordering a replacement under warranty, and I must say I'm impressed that I've just got an email back saying they'll send out return packaging for me to use.

Have any other people on here had good luck with Apple support? How long does it usually take before getting an iPod back?

Willbo · 14 Apr 2008 at 23:59

Thats good

Just hope they cover the replacement under warranty.

Willbo · 21 Apr 2008 at 18:03

Well I sent my iPod to Apple as told to do so by Virgin, but I've just had an email from Apple saying that they are unable to repair or replace my iPod as accident damage or misuse was found. Ok this is fair enough, but this happened during transit from Apple!!!
Not sure what to do now or where I stand.

Willbo · 22 Apr 2008 at 00:43

Willbo said:
Well I sent my iPod to Apple as told to do so by Virgin, but I've just had an email from Apple saying that they are unable to repair or replace my iPod as accident damage or misuse was found. Ok this is fair enough, but this happened during transit from Apple!!!
Not sure what to do now or where I stand.

Can anyone help? I've sent emails to both Apple and Virgin but not sure where I stand.