Is backlight bleeding a returnable fault?

gizmo1990 · 6 May 2006 at 15:46

I'm almost about to order a tft finally (viewsonic) but have a quick question.

Basically a per the title, is backlight bleeding a returnable fault?

I know viewsonic have a zero dead pixel policy now (vp series) which in no small part is part of my decision to go with them but is backlight bleeding seen as a fault?

Any advice appreciated.

Raymond Lin · 6 May 2006 at 15:52

You have 7 days to return to the retailer under the long distance selling regulation regardless of any faults or even if you simply didn't like it.

gizmo1990 · 6 May 2006 at 16:26

Yeah but if I use that then I'm gonna have to pay for the postage and insurance... pricey.

I'd rather know if its a recognised fault and then not be liable for sending it back myself.

Shocky-FM · 7 May 2006 at 22:54

edit.. nevermind...

JBeck · 7 May 2006 at 23:13

It doesn't matter if it's a recognised fault or not, if it's a RTB warranty then it's on your back to return it.

pcknight · 8 May 2006 at 05:08

If the Backlight bleed is very bad then you should be able to RMA it. Otherwise you could send it back under the 7 day long distance selling reg.

gizmo1990 · 8 May 2006 at 10:28

Thanks for the replies guys.

So does anyone know what Viewsonics warranty is on their tfts?

Basically are they as good as Dell's, in that a faulty monitor will be picked up from you and replaced?

pcknight · 8 May 2006 at 12:31

Depends on which model you have. I believe they do a pick up and swap. Again, it depends on the model and what the problem is.

Delvis · 8 May 2006 at 12:48

If its a VX series viewsonic monitor, i know you have to have 5 or more stuck/dead pixels to get a replacement/refund...i have 3 and they wont even consider it.

However i believe the VP series has slightely better warranty cover?

gizmo1990 · 8 May 2006 at 13:27

I'm after one from the vp range.

Anyone know where I can clear this up once and for all?

Short of ringing viewsonic up, is there any information on their warranties and monitor pickup policy?

Anyone had a viewsonic that was faulty and would like to tell me what they had to do?

Stellios · 8 May 2006 at 13:31

Give viewsonics customer services a ring and see if they will take it back? I believe Dell used to take them back for exchange if the bleed was bad, so maybe Viewsonic will too.

pcknight · 8 May 2006 at 15:21

My Mate had one dead pixel but he told Viewsonic he had 7!! They replaced it straight away!!