Is it possible to contact the Spanish Customs Service directly ?

Brian L · 17 Mar 2022 at 17:19

I sent an ebay package to a buyer in Spain over four weeks ago. The Royal Mail tracking shows it is held in Madrid Customs and has been since 12/02. The Spanish Postal service (Correos) keep telling me to wait until it is released but they cannot say when. Royal Mail say the same.
I would like to ask Spanish Customs for details of the delay but despite extensive google and google translate I cannot find a workable link.
Does anyone know how to find a link or is it the case that there isn't one and I cannot contact Customs directly ?
Thanks
Brian.

rp2000 · 17 Mar 2022 at 17:43

From my experience you can't do anything and cannot contact them directly. All you can do is wait for them to decide the fee, then pass it to correos, who will add their own fee and deliver it (fees paid on delivery).

In my experience DHL or UPS are much faster for sending to Spain and the customs delay is shorter and the process smoother.

rp2000

Craterloads · 17 Mar 2022 at 17:46

Doubt much you could do.

I pretty much only use eBay global shipping for overseas stuff and let eBay deal with all that .

VincentHanna · 17 Mar 2022 at 18:47

Thanks Brexit.

Brian L · 17 Mar 2022 at 18:52

Thanks all, I was beginning to think that Customs were not contactable.
I will consider other shippers for future deliveries.
Thanks
Brian.

Jean-F · 18 Mar 2022 at 01:02

You’ve probably found this, but Correos Aduana (Post Office Customs)
in Madrid is at Calle 3 Sur, 28042, Madrid, Spain.
Telephone +34 917 57 57 25
email [email protected]
Buena Suerte (Good luck)

Brian L · 18 Mar 2022 at 07:55

Jean-F said:
You’ve probably found this, but Correos Aduana (Post Office Customs)
in Madrid is at Calle 3 Sur, 28042, Madrid, Spain.
Telephone +34 917 57 57 25
email [email protected]
Buena Suerte (Good luck)

Thanks and yes, tried that one, the email just bounces back, a non-active link.
Cheers
Brian.