After having a word with him last night I suggested we composed a letter to get our agreement in writing to the LL, what you reckon?
Dear Mr Price.
We are writing to you re: our recent conversations over allowing evening viewings of the property. This causes us major inconvenience and we feel like we are paying £700 a month to be made to feel like strangers in our own home.
There has also been no offer of any apology or compensation to either tenant concerning the withholding of information to sell the property prior to the recently agreed change of tenancy. Had Marco been aware of this he would not have taken this tenancy on in the first place! Moving house is a time consuming and costly endeavour. We feel that this is extremely poor customer service.
Despite this however, we are willing to compromise in order to be seen to be being reasonable. The agency may arrange viewings for the following times, Monday + Tuesday 9am – 5pm, Wednesday + Thursday 9am – 7pm, Friday 9am – 5pm. We will not be forfeiting ANY of our time on the weekend as we do not like to be disturbed during our time off from work, we hope that you can understand this as we are sure you would feel the same if the roles were reversed. This will allow the agency over 40 hours a week in which to arrange viewings.
We would also like it agreed that the agency make it perfectly clear to people wishing to view this property, during anti-social hours, will be doing so at the tenant’s inconvenience. We feel that supplying this information will allow prospective buyers to decide whether they should be inconveniencing us or themselves.
Yours Sincerely,
P Statham, M Gregory
