is my order on its way?

DanHDMusic · 9 Sep 2012 at 00:26

I recently ordered 1200 pounds with of computer parts and set up a payment plan which was denied.I requested the deposit paid back and the order canceled but then the order went from outstanding to history with a status of d_hcx. Is it on its way and if so what do I do? There is no way of me paying for the parcel.

DAnDan · 9 Sep 2012 at 00:27

Contact the shop and ask them. This really isn't the place to ask.

Disco Boy · 9 Sep 2012 at 00:28

Gibbo will come to your house and break your legs if you don't pay.

DanHDMusic · 9 Sep 2012 at 00:29

Hard to contact them when the parcel should be arriving Monday and they're shut tomorrow :a

Fuzz · 9 Sep 2012 at 00:29

Disco Boy said:
Gibbo will come to your house and break your legs if you don't pay.

DanHDMusic · 9 Sep 2012 at 00:31

If the finance was declined they shouldn't have the right really to send me a parcel I can't pay for..

ChocolateStarfishRammer · 9 Sep 2012 at 00:32

Disco Boy said:
Gibbo will come to your house and break your legs if you don't pay.

Haha!

23JMZ07 · 9 Sep 2012 at 00:32

Companies dont send items out without you paying for them (or having some form of contract).. Mr Smith from DPD is not going to request 1200 quid on your doorstep lol. The "d_hcx" probably is their way of saying you were denied credit and the order was closed & archived.

Disco Boy · 9 Sep 2012 at 00:32

DanHDMusic said:
If the finance was declined they shouldn't have the right really to send me a parcel I can't pay for..

Do you know any good orthopaedic surgeons?

DanHDMusic · 9 Sep 2012 at 00:38

Disco, I don't think you understand my situation.. I used a finance plan because it was the only one I could do and now it turns put I could be having a parcel coming to me in two days which I have no way of paying for. Not my fault. hopefully d_hcx does mean canceled..

Disco Boy · 9 Sep 2012 at 00:40

Gibbo is even less understanding than me, I am afraid.

I hope that you don't play sport, or enjoy romantic walks on the beach.

Surveyor · 9 Sep 2012 at 00:41

As others have said check with the shop.

If you haven't had an e-mail with a tracking number then I doubt the order has been sent.

Also your order status should confirm shipping.

d_hcx probably stands for "Declined Hitachi Capital something".

DAnDan · 9 Sep 2012 at 00:42

If the shop declined you for finance, then they obviously won't be sending the parcel, as the don't believe you can pay for it.

Surely that's obvious?

DanHDMusic · 9 Sep 2012 at 00:42

well if they did send me a parcel without the right information from me (whether the finance plan has been accepted or ) and are requesting money from me then it will be them getting the hard end.not me.that would be against the law.

UncleRuckus · 9 Sep 2012 at 00:43

Best be getting a wheelchair on finance, just in case.

DanHDMusic · 9 Sep 2012 at 00:43

I'll check the emails now, thanks

2bit · 9 Sep 2012 at 00:43

DanHDMusic said:
Disco, I don't think you understand my situation.. I used a finance plan because it was the only one I could do and now it turns put I could be having a parcel coming to me in two days which I have no way of paying for. Not my fault. hopefully d_hcx does mean canceled..

I think you should take this up with the shop in your own time. A public forum isn't a place to air your gripes with them.

UncleRuckus · 9 Sep 2012 at 00:44

2bit said:
I think you are embarrassing yourself and maybe should take this up with the shop in your own time. A public forum isn't a place to air your gripes.

Also, I believe there's a customer service sub forum.

DanHDMusic · 9 Sep 2012 at 00:45

1. The shop is closed tomorrow, 2. The parcel could come on Monday, 3. This is the shops forum..

DAnDan · 9 Sep 2012 at 00:46

DanHDMusic said:
1. The shop is closed tomorrow, 2. The parcel could come on Monday, 3. This is the shops forum..

It's a public forum run by the shop, with absolutely nothing to do with any aspect of customer service for the shop's customers.

There are, however, forums on here which ARE for customer service. Try one of those? Although as you've said, they're shut till Monday so you're unlikely to get much of a reply until then.