Is Outlook 2013 buggy or do I have another issue?

X82

X82

X82

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24 May 2010
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212
I've been using Outlook 2013 for a month now with my work emails on exchange. It's been working great, although I don't like the way they removed colour categories column but anyway.

I fired up Outlook today and it's asking for an exchange password. I've tried everything, deleing the account, repairing it, obviously putting in the password. But every time I have put in the password the password box appears again.
I can get to my exchange on my phone and on the OWA web mail page for my work. So the password is correct.
So It seems to me that Outlook 2013 is bugging out?

It's been driving me mad for hours how. Any ides?
Sorry if I am a bit vague.
 
Outlook 2010 does this if it can't reach the exchange server for some reason, it's extremely annoying.

Make sure you don't have more than one account set up and check that all the connection settings are correct. Firewall etc?

Edit: Also can you continue using outlook normally if you drag the password box out of the way?
 
All settings are correct.
If I ignore the password box or click cancel, all I get is the Outlook 2013 "loading profile". Which never ends. Every single time I enter my password it just pops up the dialogue again. As if to tell me, you are wrong. But I KNOW I am right.

Is there an alternative software which can perform the same duties? I don't care about paying. I just want decent software that WORKS.
 
Is the format of the username correct in the password box .. ie DOMAIN\Username or is it just Username?

Do you have an exchange server and someone you can ask that looks after it?
 
2013 works fine for me, has done for quite some months.
Sometimes the credentials are screwed up in the credential manager (in control panel). I advise that you close Outlook --> Go to Credential Manager --> Remove all credentials (or just the ones relating to Outlook).
Then open Outlook and type in your credentials in this format:
DOMAIN\username
password

Failing that, recreate your Outlook profile and contact your exchange admin.
 
The username is just my username. No domain. I've removed it from credential manager, removed the account, removed the datafiles. Or at least, tried to.
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Such hard work. Been at this for a day now trying to get it to work. My account settings are exactly correct. Yet, other members at work can access their emails using the same method. Granted on outlook 2007. But still.
 
You haven't changed the date or time on your machine for any reason have you?

Also, try the diagnostic tools in Outlook. Ctrl+rightclick the tray icon for outlook and it should show a couple of additional options for testing the connection. Do either of them shed any light on what's causing the error?
 
I tried ctrl+rightclick but it doesn't show any special menu at all.
I'm stumped. Looks like I have to wait for 2 weeks before I am back at work to call the IT department. I can get it on my phone ok and on the online OWA. But via Outlook is a no no. Is there other software that can read emails, supports exchange, rules etc but doesn't have Microsoft on the label?
 
Nope, nothing. I even just installed 2003 to see if it would work. Same issues. Soon as I try to connect it pops up the login windows, which just plain rejects my details, but as I said, my phone and OWA will connect using those credentials just fine.

Update: Seems it's not Outlook. Does the same on a fresh PC with 2003, 2007, 2010.

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All looks good until

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I click ok and Outlook smartly decides to delete the account I just set up.

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Looks like a call to group IT when I return to work.
 
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If you hold down CTRL and right click on the outlook icon in the system tray (next to the clock) are you sure you can't see the Test Connection menu?
 
Oops, was looking in the wrong place.
I tried the Outlook setup again this morning to make sure it just wasnt a company server issue.
I did the connection test and it has just come up with my settings. Like Internal OWA URL, Exchange control panel, server etc.

Everything looks ok.
Mysterious.

Update: I managed to get a mate at work to try group IT for me. Turns out there is a widespread Exchange issue at work, so it would seem problem not solved but problem explained.

Guess I will hang fire until they fix it. I'm sorry Microsoft, I love you really :p
 
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