Is this misleading the customer into buying a product ?

Schizo · 24 Mar 2018 at 09:16

So,i purchased something from amazon (photography studio kit) and the 2 main reasons i got it was because the width was 10 feet and the price (i will probably only use it a few times).

So i checked the item when i got it and there was a bulb broken (contacted the seller and getting a new one-no problem),i put the frame up and got the white cloth out to see what it looked like on the frame,upon putting the cloth up it is not as big as the frame (it is 8 inches shorter on the sides-9ft 4inch),i checked the listing and they state the cloth is 10 feet.

Is this false advertising and where do i stand ?

builder22 · 24 Mar 2018 at 09:21

if it says 10ft but is 9ft 4 then it's wrong. send it back

amazon accepts returns for almost any reason anyway

Schizo · 24 Mar 2018 at 09:22

builder22 said:
if it says 10ft but is 9ft 4 then it's wrong. send it back

amazon accepts returns for almost any reason anyway

I like the kit as its what i want/need for a photo shoot i have coming up,there are more on there but priced higher and could be the same situation with the backdrop size.

[FnG]magnolia · 24 Mar 2018 at 09:24

Isn't this just crossed wires? The seller sent you a new bulb but the thing that you're not going to use very often isn't as advertised. How much do you care? How much was it? How much of this is "BUT IT SAID [x] AND IT IS [y] AND EVEN THOUGH [y] IS FINE I WANTED [x]"

builder22 · 24 Mar 2018 at 09:25

if it does the job then fair enough

sounds like the cloth doesn't attach properly tho?

Schizo · 24 Mar 2018 at 09:34

builder22 said:
if it does the job then fair enough

sounds like the cloth doesn't attach properly tho?

It dosent fit your right,the frame is 10 feet and i need the cloth to be clamped on the sides to tighten it,cant tighten it if its 8 inches shorter.

Schizo · 24 Mar 2018 at 09:36

[FnG]magnolia said:
Isn't this just crossed wires? The seller sent you a new bulb but the thing that you're not going to use very often isn't as advertised. How much do you care? How much was it? How much of this is "BUT IT SAID [x] AND IT IS [y] AND EVEN THOUGH [y] IS FINE I WANTED [x]"

How can it be crossed wires ?

If i choose to use it once it needs to work the once as i need the cloth to cover the frame at 10 feet to pull it tight.

[FnG]magnolia · 24 Mar 2018 at 09:39

Schizo said:
How can it be crossed wires ?

If i choose to use it once it needs to work the once as i need the cloth to cover the frame at 10 feet to pull it tight.

I'm confused by post #3 where you seem okay with it. You seem to have got a cheaper yet smaller thing (I don't even know what the item does, sorry) so I''m unsure what your argument would be.

Probably basics are best: does it work, how much does it cost, can you be arsed with a challenge to get a refund/replacement?

Schizo · 24 Mar 2018 at 09:40

[FnG]magnolia said:
Isn't this just crossed wires? The seller sent you a new bulb but the thing that you're not going to use very often isn't as advertised. How much do you care? How much was it? How much of this is "BUT IT SAID [x] AND IT IS [y] AND EVEN THOUGH [y] IS FINE I WANTED [x]"

I care because it needs to be as stated in the listing and thats the cloth should be 10 feet and not 9 feet 4.

The price has nothing to do with it,if i paid £2000 or £200 the cloth should be as stated.

Randomface74 · 24 Mar 2018 at 09:40

Obviously a mistake in product information. Send it back.

Schizo · 24 Mar 2018 at 09:42

billysielu said:
Obviously a mistake in product information. Send it back.

As stated i like the rest of the kit and its what i want.

What if the next kit i get has the same issue ?

Schizo · 24 Mar 2018 at 09:43

billysielu said:
Obviously a mistake in product information. Send it back.

Apparently it was a human error.

builder22 · 24 Mar 2018 at 09:46

you can send stuff back to amazon without question even if there's nothing wrong with it....used to be DSR, now customer care rights, or something! distance selling

link to product?

you could order another one before sending that one back....see what size it is when it turns up, if it's still short then send both back. if it's the correct size keep that one

Schizo · 24 Mar 2018 at 09:47

builder22 said:
you can send stuff back to amazon without question even if there's nothing wrong with it....used to be DSR, now customer care rights, or something! distance selling

I am fully aware of this and have done so in the past but i want to keep the kit,its the cloth i want replacing.

[FnG]magnolia · 24 Mar 2018 at 09:48

Schizo said:
I care because it needs to be as stated in the listing and thats the cloth should be 10 feet and not 9 feet 4.

The price has nothing to do with it,if i paid £2000 or £200 the cloth should be as stated.

Just send it back then.

Kenai · 24 Mar 2018 at 09:55

https://www.amazon.co.uk/dp/B06XF4DC9Z

Assuming you mean something like that, the backdrop isn't meant to clip to the uprights anyway is it? They just hang as far as I was aware

Schizo · 24 Mar 2018 at 09:57

Kenai said:
https://www.amazon.co.uk/dp/B06XF4DC9Z

Assuming you mean something like that, the backdrop isn't meant to clip to the uprights anyway is it? They just hang as far as I was aware

So why is the frame 10 feet wide ?
Why do they state the cloth is 10 feet wide but only 9 feet 4 ?

builder22 · 24 Mar 2018 at 09:58

Schizo said:
I am fully aware of this and have done so in the past but i want to keep the kit,its the cloth i want replacing.

this is the kind of thing that amazon is NOT good for. They just deal with an item as a whole

builder22 · 24 Mar 2018 at 09:58

Schizo said:
So why is the frame 10 feet wide ?
Why do they state the cloth is 10 feet wide but only 9 feet 4 ?

says 9ft for the cloth....

Schizo · 24 Mar 2018 at 09:59

builder22 said:
this is the kind of thing that amazon is NOT good for. They just deal with an item as a whole

Amazon have been very helpful...the seller on the other hand has not.