Is this normal?

trufito

trufito

trufito

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Joined
29 Jun 2013
Posts
18
So I ordered a new system using the configurator just over a week ago and it arrived today.

The case I got is the Coolermaster 430 Elite.

Now I've just turned it on, and I've noticed a small crack in the top of the see-through side window. Also, the cpu cooler (prolimatech megahalems) appears to be at a bit of an angle, with the top dipping down towards the window. I guess I'm not worried too much about the crack, but is it okay for the cpu cooler to be positioned like this? I don't know if it was put like this originally, or if it has had a bumpy journey and slipped (and hit and cracked the window) while in transit.

The other thing is that this see-through window still has a plastic cover over it on the inside.. now there is no fan where the vents are in the window, but surely having them covered up can't be good?
And speaking of fans, there is only one (at the front). Is this okay? I always see around 3 in pictures, I don't know if it's just because my radeon takes up half of the case xd

One final thing, I've only just turned the computer on (and it's still at the windows set-up page) and the case started making a noise, vibrating a little, it stops when I touch it, but starts again shortly afterwards (although it hasn't started again since the last time I touched it). I'm worried that when actually start doing something on the computer, like gaming, this will get even worse..

I probably should have posted this in customer support, but I just wanted people's opinions on whether this is normal :(
 
Can you take some pictures and show us please? :)

From you what you describe, it sounds like vibrating is caused by the fan touching the case (or perhaps the HDD bay) - vibration dampeners are very cheap and will sort this out.

As for how many fans you've received, looking at the case description page - only 1 fan is included.
 
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Oh right. Well it didn't give the option for more in the configurator, otherwise I would have got them :/

Here are some pics I just took: (sorry it's hard to see because of the flash & the plastic inside)

DSC_6731_zps8dfe64ea.jpg


DSC_6744_zps6397099c.jpg


DSC_6736_zps99e69a73.jpg


DSC_6733_zps6822a7b5.jpg
 
holy crap that cooler has been knocked about!

That has been damaged in transit, no way ocuk would allow that to leave the factory like that!!!

Got any wider shots that show the entire side? they are very close up.


Contact ocuk in the customer service section or give them a ring on monday.
 
No don't run the computer like that.
The cooler has obviously been dislodged in transit.
I would ring OCUK and they will sort it out.
 
Yeh there is no way OCUK would allow this to leave the warehouse like that its dangerous
for starters.
 
I am actually surprised that they have sent the system out with the cooler connected and nothing to support, polystyrene packing or something similar. Common sense tells you to remove the cooler if transporting over a distance. Hell, I even remove the Gpu.
 
Idleman said:
I am actually surprised that they have sent the system out with the cooler connected and nothing to support, polystyrene packing or something similar. Common sense tells you to remove the cooler if transporting over a distance. Hell, I even remove the Gpu.
Click to expand...

True, but I expect many people purchasing pre-built systems would rather it arrive all assembled. They may not have the skills to or simply don't want to mess around with installing a cooler or GPU once it arrives.

Blocks of rigid anti-static foam are what I tend to use, place them to support the cooler and GPU(s) and I've never had a problem with damage in transit. As long as there is a clear notice placed over the power switch asking them to remove it before powering on etc, then that would be the best compromise.
 
Hi Trufito,

I'm sorry to hear about your issues. It's quite obvious to see what happened. The system must have been dropped by the courier. We have been working to improve packaging recently and incidents like this have been reduced dramatically so I'd appreciate your help to identify how we could have prevented this.

But first...Can I ask you to please submit this issue here so that our tech team can resolve it for you: http://forums.overclockers.co.uk/forumdisplay.php?f=129

Would you mind answering a few questions for me?
1) Was the inside of the system was packaged with foam?
2) Was the system packaged inside the original case box then packaged in an outer box?
3) Was there any visible damage to the outermost box? (tears or crumpled corners?)
4) Was there any damage to the foam/polystyrene pieces on the outside of the Cooler Master case?
 
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Hi guys,

To answer your questions ScottiB:

1) There was no foam or any other sort of packing inside the case itself, other than the plastic sticker on the window you can see in the pictures (I haven't opened the case at all).

2) Yes, the system was in the case box and that was within another larger box.

3) There is no obvious damage to the outer box. One or two of the inner box corners are slightly crumpled, but nothing major.

4) There was no obvious damage to the polystyrene pieces, although I probably didn't pay too much attention to them in my eagerness to unwrap it!

I guess ways to prevent this would be, as you suggested - packaging the inside of the system with foam to stop components from moving about and to absorb shock. Also maybe if you labelled the boxes as 'fragile' the couriers would take more care? Or does it have to be glass or something for that :confused:

I called the customer services number at lunch time today (so I guess I don't need to submit it to the tech team?) and the person I spoke with arranged for it to be picked up tomorrow. He said that they would most likely just replace the system, but I've just noticed that in the RAM email I received he has put "desired action: repair". I would rather have the system just replaced, since I don't know if/how much damage has been done to the internal components (for example: In the 10 or so minutes I ran the system for, the graphics card crashed twice on the desktop when I wasn't even doing anything). Should I call again tomorrow and ask about this? I took this opportunity to ask to change the case model, so I guess they will have to rebuild it anyway, but I'm worried they will just re-use these components :s

Also, a somewhat unrelated question, so probably in the wrong section, but is it fairly straightforward to turn led case window lighting on and off? Is this switch function something the technicians would be able to install easily?
 
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