Is your o2 slow tonight?



Has been rubbish for me over the last week and im down south! Appears to be better now, ping wise at least. The speeds are not as fast as they normally are though.
 
Hmmm.

So o2 CS' explanation of this NW outage causing the issues now sounds a wee bit suspect, dontcha think?. :rolleyes:

I've only just migrated over to o2 last month from AOHell and now I'm a tad concerned about what is in store for the next 12 months as far as service and speed goes. :eek:

Of course, I could be jumping the gun a little and it might all just be a technical hitch that gets resolved soon.

Here's hoping!!! :cool:
 
Aekeron, someone posted this from o2 customer services on the o2 forums :-

Thank you for getting in touch about the recent problems with your bandwidth. Your current bandwidth between your CPE and the exchange is 16382k, the reduced throughput that you are currently experiencing is predominantly due to a partial outage in the Manchester region.

This problem has two sides. Firstly, Manchester Telecity is the main aggregation point of the network for the north. When there is reduced capacity in one region as you'll understand this data needs re-routing which causes capacity issues over the remaining portion of the network.

So combining a reduced capacity at a main aggregation point and most of the data from the north being re-routed then the problem becomes more pronounced.

This issue is currently being addressed across our whole network and hopefully you will notice an improvement in the service very soon.
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My speeds are rubbish again this evening, they were "ok" for most of the day, getting 11Mbps download speed, normally get @16-18mbps though.

My ping was @30ms for most of the day but again, this evening that shot back up, I'm now getting this :-

speed.io.png
 
Me too. Last three days pings of 200+ and speed down from an average 12000 kbs to less than 1000 kbs. They just keep telling me they are trying to sort it... which I suppose they are :(
 
No worries, here's another couple of replies from CS to folks on the o2 forums :-

Thank you for your email regarding the slow speeds you experienced yesterday.

I apologise for any inconvenience this has caused you but it was due to a Network Link failure which caused the entire network to slow down affecting every O2 customer in the UK.

We are aware of the situation and have engineers on site working hard to repair the Link and restore service as soon as possible. This is being dealt with as a matter of high priority and we hope to be able to resolve the situation as soon as possible.

Thank you for your patience in allowing us to resolve this matter.
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......and :-

Thank you for your email regarding slows speed.

At Present we currently have a partial outage on some of our back end links running from Manchester to our core network.

Some of the network traffic from the north of England has been re-routed through other links around the country. Because of this all customers on O2 Broadband may be affected by slow throughput in some capacity. We currently have engineers working on resolving the issue as soon as possible.
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It looks like its a failure in redundancy on o2's part.

In simple terms, since this node has gone down, they haven't got a "Plan B" to fall back on and maintain the same service on their network that they would normally.

Call that a failing on their part, whatever, but I don't really care. I just hope it gets fixed soon and that after it does, they learn from this and sort out a backup plan so they do actually have some form of redundancy/business continuity when situations like this arise. :cool:
 
There is currently a large thread about this on the Be* forums, we've heard practically nothing from any Be* official on this although a few people have posted that technical support have now admitted that "there is a problem, somewhere".

For my part, my connection has been utter **** at peak times for over a week now and getting worse every night. Last week I had an ok ping until 6pm, tonight I loaded up my laptop to check my email and it took 3 attempts to get through. Online gaming is a joke :mad:

Several Be* forum members have setup latency monitoring on their connections in an attempt to trace the fault via the fantastic mouselike.org and "drsox" has been analyzing it all.



2073.png


Code: 
Pinging bbc.co.uk [212.58.224.138] with 32 bytes of data:

Reply from 212.58.224.138: bytes=32 time=174ms TTL=121
Reply from 212.58.224.138: bytes=32 time=174ms TTL=121
Reply from 212.58.224.138: bytes=32 time=173ms TTL=121
Reply from 212.58.224.138: bytes=32 time=174ms TTL=121

Ping statistics for 212.58.224.138:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 173ms, Maximum = 174ms, Average = 173ms
 
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