ISP/DNS Issue loading website

Skillmister · 6 Sep 2022 at 10:08

Hi
I'm totally new to web hosting and everything that goes with it.

I bought a domain on Squarespace a couple of years ago and never got round to doing anything. I have now bought hosting on Bluehost to set up a Wordpress site.

I changed the nameservers and DNS records on Squarespace yesterday to point to Bluehost. Today I was wondering why it was taking so long to be able to load the site and hopped on livechat and they said it was working fine their end. I checked downforeveryone and sure enough it said it was fine. So I turned ZenMate VPN on with default settings (Germany) and lo and behold the site works. Then I tried it on my mobile on 4G (EE) and it worked there aswell, but not on wifi (talktalk).

The error i get on Chrome on both laptop and mobile is DNS_PROBE_FINISHED_NXDOMAIN

I changed my DNS server to 1.1.1.1 after following some solution online and the site works too. But obviously this isn't a suitable long term solution.

This also stops me accessing the Wordpress admin page to edit the site.

Any ideas what could be going on here?

Deleted member 77746 · 6 Sep 2022 at 10:09

Bluehost

YAK!

Sounds like DNS propergation. Can take up to 24-48 hours to fully go around the world updating all server info.

Skillmister · 6 Sep 2022 at 10:19

Bouton Aide said:
Bluehost YAK!

Sounds like DNS propergation. Can take up to 24-48 hours to fully go around the world updating all server info.

What makes bluehost YAK ?

Thanks though, maybe I just need some patience and to wait another day.

Deleted member 77746 · 6 Sep 2022 at 10:21

Skillmister said:
What makes bluehost YAK ?

Thanks though, maybe I just need some patience and to wait another day.

It's one of those hosts that a lot of people get problems with. Google it or look on reddit. Problems all over.

Skillmister · 6 Sep 2022 at 10:32

Bouton Aide said:
It's one of those hosts that a lot of people get problems with. Google it or look on reddit. Problems all over.

You're right. I'm going to cancel!

Sparx · 6 Sep 2022 at 12:09

Try open cmd and run ipconfig /flushdns

Also clear browser cache/cookies etc as well.

visibleman · 6 Sep 2022 at 12:47

As others have pointed out, sounds like propagation and TalkTalk own DNS is just a bit slow.

https://www.whatsmydns.net and https://dnschecker.org are both handy sites for testing domain propagation.

Also using the 'nslookup' command (nslookup domainname DNS host/IP address) and testing against a number of DSN providers, including your own ISP's, is also another useful tool to check.

Glanza · 6 Sep 2022 at 14:55

Put your domain name in here and see if the records come back ok: https://dns.google/

If they do I would imagine it's your ISP DNS being slow to pick the changes up.

Have you pinging your domain name whilst connected to talktalk to see if you get the correct IP for your host back?

Skillmister · 7 Sep 2022 at 17:09

Thanks all. Moved over to Krystal, I had the same issue with it appearing almost straight away via VPN but a few hours later it worked via my normal connection. Maybe propagation was just extremely slow with bluehost, but they are ditched now.