ISP New Connection Issue

[K.C. Leblanc]

Lmao that completely defeats the purpose of having it. What a clownshow.

Call me a granddad but I like the idea of a support ticket, where the full history can be seen easily as the issue passes between departments, and there's no chance of things being misinterpreted on a telephone call.

The best bit was they asked for proof of the offer, i asked what address i should email it to. They said they had no facility for email and asked me to photograph it and send it via picture text..

 

[MissChief]

The best bit was they asked for proof of the offer, i asked what address i should email it to. They said they had no facility for email and asked me to photograph it and send it via picture text..

Not entirely true, but not every agent has access to email. The picture tool is primarily for broadband troubleshooting, but we use it for many other things.