ISP refusing MAC request

yoda · 7 Mar 2008 at 10:09

greetings,
I've asked my ISP for a MAC code and they have said no on the grounds that acording to them my account is in debt.
I'm outside my 1 year contract and I pay by direct debt.
When I phone up to ask them how much my account is in debt by they say that it isn't.

Is their a 'formal' procedure or an agency I can complain to to force them to give me my MAC code?

bigbadish · 7 Mar 2008 at 10:25

Use the force to get it?

Sorry, uhm I'd just leave if they started messing me around as there are plenty of OK ISP about.

yoda · 7 Mar 2008 at 10:29

thats what I want to do, but I've herd grumblings that when people cancel BB the ISP still leave 'markers' on the line so that you still can't go to another ISP without a mac code?????

quish · 7 Mar 2008 at 10:56

you can make a complaint to ofcom I think, maybe go to the forums here
http://www.thinkbroadband.com/ you may get some advice

Moley · 7 Mar 2008 at 11:03

yoda said:
thats what I want to do, but I've herd grumblings that when people cancel BB the ISP still leave 'markers' on the line so that you still can't go to another ISP without a mac code?????

BT have a telephone line you can call to get the markers removed so don't worry about it.

yoda · 7 Mar 2008 at 11:10

whats the number?

Gravity · 7 Mar 2008 at 12:13

If they are a member of ispa report them on the website.

www.ispa.org.uk

You will usually get a quick response going through them.

Immsy · 7 Mar 2008 at 13:01

Debt on the account is one reason they are allowed to refuse to give a mac according to the ofcom guidelines. Seems like they have some kind of mix up tho if one person says there is debt and another says there isnt.