Hi All,
Short story; Been having issues with my broadband line from Sky for over 6 months (been with them for 2 years at this property), often it will be fine but it suffers with crazy lag spikes more noticeable at night time to the extent I used to play a lot online gaming now it's impossible (either severe lag or getting kicked for high pings).
I have done a few traces and it tends to spike for maybe 10sec to 1 minute (going from Av. 27ms to 1000ms+ Av.) and it comes and goes and isn't constant.
I've had a new router, Sky engineer out (not OpenReach), numerous conversations with the technical call center (who are useless, one didn't even know what a ping was!) but nothing.
Sky price on fibre was crazy so I placed an order with BT fibre and now have received a call saying it's unavailable for me due to the exchange is at capacity and Sky say the same, so now I am left stuck with this awful connection and at the end of trying everything.
What I've tried (to name a few!);
- New router (Sky)
- New router (Asus)
- Test Socket tests
- Wired & Wireless
- Kicked everything off my network bar Xbox (for example)
- Powerline Adapters (with & without)
- New master socket installed by the engineers
- Line update (from SKY)
- Requested a new profile/gaming profile from Sky, they knew nothing of this on 2 separate calls.
- Open ports on devices
- Turned off firewalls
This post may come across quite vague, but just looking for ideas what else I can do because the line worked fine at one stage so something is definitely going a miss and I am just getting fobbed off by Sky who say they are unable to fine a fault even though I have shown them proof it is intermittent.
When I was told from both Sky & BT the line/box was at capacity this rang alarm bells with me thinking is the exchange I am on just overloaded which would explain why this has come from nowhere having been a reliable connection before.
My average DL speed is 12mb UP 1.2mb (used to be pre issues - DL 15mb, Up, 1.2mb)
Thanks.
Short story; Been having issues with my broadband line from Sky for over 6 months (been with them for 2 years at this property), often it will be fine but it suffers with crazy lag spikes more noticeable at night time to the extent I used to play a lot online gaming now it's impossible (either severe lag or getting kicked for high pings).
I have done a few traces and it tends to spike for maybe 10sec to 1 minute (going from Av. 27ms to 1000ms+ Av.) and it comes and goes and isn't constant.
I've had a new router, Sky engineer out (not OpenReach), numerous conversations with the technical call center (who are useless, one didn't even know what a ping was!) but nothing.
Sky price on fibre was crazy so I placed an order with BT fibre and now have received a call saying it's unavailable for me due to the exchange is at capacity and Sky say the same, so now I am left stuck with this awful connection and at the end of trying everything.
What I've tried (to name a few!);
- New router (Sky)
- New router (Asus)
- Test Socket tests
- Wired & Wireless
- Kicked everything off my network bar Xbox (for example)
- Powerline Adapters (with & without)
- New master socket installed by the engineers
- Line update (from SKY)
- Requested a new profile/gaming profile from Sky, they knew nothing of this on 2 separate calls.
- Open ports on devices
- Turned off firewalls
This post may come across quite vague, but just looking for ideas what else I can do because the line worked fine at one stage so something is definitely going a miss and I am just getting fobbed off by Sky who say they are unable to fine a fault even though I have shown them proof it is intermittent.
When I was told from both Sky & BT the line/box was at capacity this rang alarm bells with me thinking is the exchange I am on just overloaded which would explain why this has come from nowhere having been a reliable connection before.
My average DL speed is 12mb UP 1.2mb (used to be pre issues - DL 15mb, Up, 1.2mb)
Thanks.
Last edited:
