Our 1st line support guys must get 10 calls a day for "Monitors not working" so they then proceed to ask if cables are plugged in and switched on to be told "Yes ive checked all that", so they normally sned to an "IT Monkey" who then goes and checks and comes back and closes with the job with the notes "switched off at wall socket". Awesome stuff lol.
IT Drones full of it.
- Thread starter badcompany
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Sounds like that kind of person would be....bad company.
Haha what you saying ?
So it was a piece of software not working which caused this IT Drone to unplug cables?
Sounds like a made up story, probably because there was a problem that you couldn't fix (even with your heavyweight Engineering qualification) and you had to wait for an IT Drone to come and sort it out. You became embittered because an inferior IT Drone was able to solve a problem you couldn't (or at least didn't have access to do so) and therefore decided to make up a rant story.
Just my opinion!
Sounds like a made up story, probably because there was a problem that you couldn't fix (even with your heavyweight Engineering qualification) and you had to wait for an IT Drone to come and sort it out. You became embittered because an inferior IT Drone was able to solve a problem you couldn't (or at least didn't have access to do so) and therefore decided to make up a rant story.
Just my opinion!
Glad you were able to fully test the compatibility issues with the group policy configuration and existing applications without admin rights, well done
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It's custom software built by the USA side of company that's being rolled out worldwide and the serial to USB convectors weren't talking to the the scales and he was blaming th cables and the real problem was with the application and low and behold the next morning a new version had been pushed out and it worked, I had had the pc talking to the scales via hyper terminal hence proving the said cable was working and the issue was with application not with the pc's I had set up.
My hnc was from 2001 I gave up the other years towards the degree due to family commitments(I was a mature evening student) so it's hardly relevant I only mentioned it to express I wasn't a complete tool, maybe I failed.
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Any was only curious if it was just our it that behaved like this .
It's custom software built by the USA side of company that's being rolled out worldwide and the serial to USB convectors weren't talking to the the scales and he was blaming th cables and the real problem was with the application and low and behold the next morning a new version had been pushed out and it worked, I had had the pc talking to the scales via hyper terminal hence proving the said cable was working and the issue was with application not with the pc's I had set up.
My hnc was from 2001 I gave up the other years towards the degree due to family commitments(I was a mature evening student) so it's hardly relevant I only mentioned it to express I wasn't a complete tool, maybe I failed.
It's entirely possible the USB serial converters were not the same as the ones that the application was originally developed/tested with, and as such required slightly different settings in the application.
It's then of course entirely possible that the "IT drone" in question was testing the cables to confirm this, and then put a temporary fix in place to allow work to continue while the appropriate changes were made to the application.
Of course with your HND in Software Engineering and years of experience in the industry, I'm sure you considered this possibility.
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That was the plan but can't afford to take a pay cut to get my foot in door at lower level or to go backto education full time, have considered ou but 3 young kids temper by enthusasim for this at the moment
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It's entirely possible the USB serial converters were not the same as the ones that the application was originally developed/tested with, and as such required slightly different settings in the application.
It's then of course entirely possible that the "IT drone" in question was testing the cables to confirm this, and then put a temporary fix in place to allow work to continue while the appropriate changes were made to the application.
Of course with your HND in Software Engineering and years of experience in the industry, I'm sure you considered this possibility.
Lol I know but the end of the day I was right, Nevermind I am not blowing my own trumpet i was interested if this was a common occerance of peoPle to up themselves to listen to users that is all
To be honest, having worked in IT, all you want to hear from users is symptoms, not possible solutions.
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Fair enough I would be the same.
How do you know you were right? Do you know that the adapters were the same as the ones the system was originally tested with?
I don't see the harm in giving power users local admin rights personally, as if people know what they are doing it can save more time/money (i.e. meaning that IT support don't need to spend time doing menial tasks like application installs and can focus on fixing real issues instead). Yes you will get the odd 'disaster' where a user has done something they shouldn't and need to call in IT support, but this may be more than outweighed by the savings in other areas.
(To clarify by 'power users' I am referring to people who work in say software development or otherwise have a combination of good technical knowledge and a requirement to frequently try different things on their workstation).
Yes you have to draw the line somewhere and I'm sure that those who work in support find it very frustrating to have 'know-it-all' geeks meddling with things. But to me it is inherently inefficient to restrict users from being able to do things they need to be able to achieve in order to do their jobs. If people are trusted to say, create software used by hundreds of users, processing millions of pounds worth of transactions, yet aren't trusted to have admin rights on a laptop costing under a grand, you have to question whether the IS policy is delivering real business value in all cases.
I'm with HangTime, if IT know their stuff they wont' get away with installing anything illegal or breaking the PCs anyway, those rights can be revoked quickly.
The idea of having all users equally locked down is a thing of the past, people are far more IT literate these days, although with those rights those same users have to accept the responsibility that goes with them - break something important and you can expect to be in a whole world of trouble.
The idea of having all users equally locked down is a thing of the past, people are far more IT literate these days, although with those rights those same users have to accept the responsibility that goes with them - break something important and you can expect to be in a whole world of trouble.
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Reminds me of back in sixth form...
The tutor's laptop wouldn't connect to the projector, so she sent for IT.
I sat there for at least 10 minutes while the head of IT (the one who manages the whole school network) sat there pressing shift and ctrl with stickykeys on (lots of little beeps). He then said something about having to reinstall the operating system, until somebody pointed out that the projector just had an unplugged cable.
The tutor's laptop wouldn't connect to the projector, so she sent for IT.
I sat there for at least 10 minutes while the head of IT (the one who manages the whole school network) sat there pressing shift and ctrl with stickykeys on (lots of little beeps). He then said something about having to reinstall the operating system, until somebody pointed out that the projector just had an unplugged cable.
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It's a pain on some machines I can install new versions of our software, calibrate our testing equipment which frankly is more important or costly to the business and generally do my job without any hassle And yet on others I cannot even update the printers drivers makes me mad the inconstitancy of if the place. The fact that all help desk contact has offically has to be routed via the states even though we have a local it dept is dumbfounding , I must add that they are not all bad as I may have allured to
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