It says I can't get 2mb ?

[Mr.E.]

My 12 month 1mb contract with Pipex runs out next month. I was planning to move on to 2mb but the BT checker says I can't get it and maybe not even 1mb !
When I first got bb my connection was 2mb until Pipex capped it back to 1mb. Also when I'm online the status speed shows up as 2.2Mbps, I always assumed that it showed the max speed of my line, or am I wrong ?

Any ideas where I should contact to help out or am I stuck on 1mb ?

 

[Mr.E.]

Nope. That's the speed you are connected at.
Stats would be useful, though Pipex should be happy to accept the fact that given you're connected at 2Mbps, it's going to work.

"are" connected at ?

So its what thought, my line is 2mb but Pipex have capped it at 1mb ?

What stats would you need ?

 

[Mr.E.]

Just to point out, I'm using a usb modem not a router.
I'll post a pic later.
How do i check the attenuation/SNR ?

 

[Mr.E.]

This is the status screen that I was talking about earlier.

In the modem diagnostics this shows.

I cannot find anywhere to check the attenuation or SNR.

 

[Mr.E.]

Not as far as I know. Does the error count go back to 0 every time it is turned on again ?