I'm in 4th line support at my work.
For us, 1st line support generally read from a script and raise any escalations for issues that can't be fixed.
2nd line support are reasonably technical but only have support access to the product (not root). They weed out the easy issues and escalate any harder issues up to level 3.
3rd line support are a lot more technical and with a lot more training. These have admin access to the product and generally solve the majority of issues. Only the serious issues are passed up to 4th line.
4th line support/Support engineer, lots of technical knowledge with the product. Issues that usually reach 4th line require code fixes, so I liaise with other engineers, software developers etc to provide a solution to a problem.
If you're getting a bit bored at 1st line, i'd suggest moving up the support ladder to at least 2nd line. At least then you'll be expected to be more technical and will also gain more technical skills.
For us, 1st line support generally read from a script and raise any escalations for issues that can't be fixed.
2nd line support are reasonably technical but only have support access to the product (not root). They weed out the easy issues and escalate any harder issues up to level 3.
3rd line support are a lot more technical and with a lot more training. These have admin access to the product and generally solve the majority of issues. Only the serious issues are passed up to 4th line.
4th line support/Support engineer, lots of technical knowledge with the product. Issues that usually reach 4th line require code fixes, so I liaise with other engineers, software developers etc to provide a solution to a problem.
If you're getting a bit bored at 1st line, i'd suggest moving up the support ladder to at least 2nd line. At least then you'll be expected to be more technical and will also gain more technical skills.