IT Support People

Used to support 1500 workstations across 5 offices and 3 countries, batch jobs on mainframe, mid-range servers, BACS servers, and a multitude of printer/fax/copier machines between 4 of us.

It was quiet most of the time.

Other job supported one team of 8 workstations and a print server by myself and was run off my feet constantly.
 
Thousands of users in total but the calls come in through 'authorised' users and there are about 60 of them worldwide. They are who I support. I hear from some of them more than others and some an inordinate amount more than others :/
 
Talbs13 said:
What do you do? Thats a lot of servers...right?
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One of our datacentres has 1600 physical servers in it. So no, 60 servers isn't a lot. They don't normally all break down at once. :D

To be honest number of users is pretty much a pointless statistic. What really matters is the level of support they need and that can be incredibly variable dependant upon what they are doing, using etc.
 
Jonny69 said:
Thousands of users in total but the calls come in through 'authorised' users and there are about 60 of them worldwide. They are who I support. I hear from some of them more than others and some an inordinate amount more than others :/
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Used to love that bit about on of my previous roles. "I'm sorry, I can't do that for you." "WHAT?!?! I'M THE CUSTOMER, FIX IT DAMMIT!" "Sorry, your boss says we are not to do anything for you." "Oh.. er.. ok."
 
30 Users and 3 servers at our company which I look after, not that many so problems don't fill my day which works well so I'm also doing some database design for new systems, I also look after the phone system and security system.
 
Look after voice and data services for about 5000 European business clients, names like Cadburys, Monsoon and Avis - I work on about 25 support cases and projects at any one time on average, about 40 emails and 20 calls in my usual day at the office.
 
120 Staff and 1000ish pupils between two of us. It's not too bad but only because we choose and buy all the kit and we set the security and permissions.
 
About 100 internal users and 25-30 servers, but then we support about another 10 company's with various levels of support.
Thats with a team of 6, though some of our servers are managed by the developers unless its a hardware fault.
 
I just do hardware + OS support for several major clients, several hundred thousand users I would imagine though I don't deal with the day to day stuff
 
Saytan said:
i resolved 55 calls last week. our userbase is into the thousands.
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55 calls is a bit higher than the daily average we'd be expected to resolve at my old workplace, so much so that my new workplace where we get 250calls ~ a WEEK compared to the 300~ a DAY at my old place feels like a walk in the park!

My new job involves less time on the phone and more time doing stuff though so it's pretty good and the processes are so much more relaxed.

Userbase used to be the hundreds of thousands including BTSPAIN which was always a laugh reading their emails but now it's a fair bit smaller.

I don't intend to continue in support beyond my late 20s though, want to expand my hobby and make something out of it :)
 
I support about 20-30 staff members and about 400 students, plus any visitors for demonstrations/lectures. I help out research group members from time to time but most of them have their own group IT support. I also help out with the department Windows server and the local student Novell OES server.
 
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I try not to support users. I try not support servers or networks. I am trying to move to support processes.

However as part of a team I support lots of servers and thousands of people.

Years in the IT industry has taught me that I dislike computers!
 
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