ITIL (and certification)
- Thread starter penski
- Start date
just my take but ...
Foundation basically says I've heard of ITIL, can probably name most of the parts, but I cant really say much more than 'what is an incident/problem/change etc
Practitioner means that the subject chosen for the practitioner is, or was key to my roll. Im up to a good standard of understanding in that discipline, and could quite happily talk in a greater depth about the other disciplines that feed into this.
Manager means that your either Service Support/Delivery manager, or part of a project implementing or modernising an existing ITIL based support structure.
....
As such, ITIL Foundation is just saying 'I know the basics of a best practice framework'
Foundation basically says I've heard of ITIL, can probably name most of the parts, but I cant really say much more than 'what is an incident/problem/change etc
Practitioner means that the subject chosen for the practitioner is, or was key to my roll. Im up to a good standard of understanding in that discipline, and could quite happily talk in a greater depth about the other disciplines that feed into this.
Manager means that your either Service Support/Delivery manager, or part of a project implementing or modernising an existing ITIL based support structure.
....
As such, ITIL Foundation is just saying 'I know the basics of a best practice framework'
Just bumping an old thread - anyone know of any good online resources?
I'm due to go on a foundation ITIL course, no-one in my company has failed it yet, and I want some background reading to delve in to before going in blind to the course.
Any links appreciated.
I'm due to go on a foundation ITIL course, no-one in my company has failed it yet, and I want some background reading to delve in to before going in blind to the course.
Any links appreciated.
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Soldato
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It's a piece of the proverbial. They give you a little book with everything you need to know in it and it's an open book exam. No-one in my group failed.
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I've been turned down from a helpdesk job (and other similar roles) because I don't have the ITIL.
No. It is very much an employers' market at the moment, they can ask what they want and still pay a mediocre wage (~£16k) in London.
ITIL is a crock of the preverbial.
It's great on paper but in practice, it doesn't work. The administration gets in the way of actually doing the job but it does keep people who like doing the administration in a job. For the poor sods like me who actually fix problems the overhead is just a chore.
If you are like me one of the people who fixes things, it is a total pain in the backside, however managers and would be managers who can't fix things (we all know all you are) love it.
I'm being forced to go on a ITIL v3 course in a couple of weeks, I can't wait
It's great on paper but in practice, it doesn't work. The administration gets in the way of actually doing the job but it does keep people who like doing the administration in a job. For the poor sods like me who actually fix problems the overhead is just a chore.
If you are like me one of the people who fixes things, it is a total pain in the backside, however managers and would be managers who can't fix things (we all know all you are) love it.
I'm being forced to go on a ITIL v3 course in a couple of weeks, I can't wait
