Just received a U2713HM - considering return

Zeal01 · 20 Aug 2013 at 22:46

Hey

Just received a U2713HM and am considering returning it or getting Dell to replace it due to backlight bleeding.
I thought I'd come on here and ask first. Am I better off asking Dell for a newer model or should i avail of OCUKs 14 day satisfaction service and get the ASUS PB278Q?

Thanks,

Zeal

davido_labido · 20 Aug 2013 at 22:51

if ya not happy, return it, simples

Aman27deep · 20 Aug 2013 at 22:57

What's your primary usage?

Gangster · 20 Aug 2013 at 22:58

If you do decide to return it under DSR, how do you? Considering most couriers (if not all) don't actually cover monitors?

Diagro · 20 Aug 2013 at 23:16

Tell ocuk its faulty and ask them to collect it

Gangster · 20 Aug 2013 at 23:24

Diagro said:
Tell ocuk its faulty and ask them to collect it

You'd be charged though right? Claiming an item is faulty when it isn't? (charged for non-fault time and also for courier collection cost, no?)

Im on the look out for a monitor, and the reason I haven't opted to get one is I'm unsure how to return it if I'm not happy with it.

Zeal01 · 20 Aug 2013 at 23:48

Yeah I'm not claiming fault when there isn't. The backlight bleed shouldn't be there. I'm pretty sure I'm justified.

http://www.overclockers.co.uk/support.php

Don't like monitor? Return monitor within a fortnight. Monitor faulty? Return monitor.

I was only wondering whether to return the monitor to OCUK and go for a different model, or try get Dell to send me a later version, I hear the June/July ones are a lot better.

MOOGLEYS · 21 Aug 2013 at 00:09

How bad is it and are you sure it's not IPS glow as sometimes this is confused with backlight bleed.

This is what mine looked like in a Dark room. Mine was a Rev A00.

Zeal01 · 21 Aug 2013 at 00:54

Nope definitely backlight bleed, and worse than your own too. Will grab a pic once my camera charges.

Zeal01 · 21 Aug 2013 at 01:09

Uploaded with ImageShack.us

IPS glow around the corners and the yellow hue bottom left. Doesn't look quite as bad as this to the naked eye but it's quite obvious on dark backgrounds.

MOOGLEYS · 21 Aug 2013 at 01:13

That looks quite bad, I could not see any bleed on mine with the naked eye.

I would either return to retailer or get Dell to replace. If you get Dell to replace you will loose your right to a refund.

Gangster · 21 Aug 2013 at 07:08

So can anyone expand how you return a monitor under DSR then? What courier is used?

waso_dude · 21 Aug 2013 at 09:18

Have you contacted OCUK about it? It might be a good place to start and see what they say?

Diagro · 21 Aug 2013 at 11:22

Send it back under rma. Get them to collect it and then ask for a refund or different brand once they have it in their hands

spike2011 · 25 Aug 2013 at 19:29

That dell U2713HM looks horrible wouldnt buy it at half the price hassle to return as well.

Speedsweeper · 26 Aug 2013 at 20:04

There seem to be a lot of complaints about this monitor. Pity, because i'm wanting to get one.

VIPER258 · 26 Aug 2013 at 23:40

Would have got one myself but the backlight bleed has put me off as well. Looks like the ill be getting the Asus PB278Q at the end of the week. Not my first choice but I dont fancy returning monitor after monitor to get one that works.

delpy8 · 27 Aug 2013 at 19:35

MOOGLEYS what program is being used to check back light bleed?

MOOGLEYS · 27 Aug 2013 at 19:42

delpy8 said:
MOOGLEYS what program is being used to check back light bleed?

It's a video on YouTube that rotates around coloured screens. I have no idea what it was called something like "Dead pixel checker"...

delpy8 · 27 Aug 2013 at 19:52

Cheers for that