Just wondering if OC need to rethink their stratergy

Petrolhead

Petrolhead

Petrolhead

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Its seem to be that the last few months OC have been fire fighting.

What with RTX 3080, then 3090, then 3070 and now AMR Ryzen 5000.

The problem seems that customer wanting just to buy the non current release stuff get caught up in all the excitement and suffer because of it.

Tried to phone but was on hold a long time so contacted someone thro OC customer Service on this website. Apparently the phone que system is rammed due to AMD Ryzen launch.

The knock on effect is, ordering for next day delivery is not happening even if you order before 5pm or even 11am.

Maybe they need to have a think about how to deal with this, maybe one of the phone options could be "If you enquiring about ************, then please press 9" :)

I am sure everyone is finding it all a bit frustrating
 
Petrolhead said:
Its seem to be that the last few months OC have been fire fighting.

What with RTX 3080, then 3090, then 3070 and now AMR Ryzen 5000.

The problem seems that customer wanting just to buy the non current release stuff get caught up in all the excitement and suffer because of it.

Tried to phone but was on hold a long time so contacted someone thro OC customer Service on this website. Apparently the phone que system is rammed due to AMD Ryzen launch.

The knock on effect is, ordering for next day delivery is not happening even if you order before 5pm or even 11am.

Maybe they need to have a think about how to deal with this, maybe one of the phone options could be "If you enquiring about ************, then please press 9" :)

I am sure everyone is finding it all a bit frustrating
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Surely there's still a bottleneck in the people handling the calls? Or do you segregate some people handling each kind of enquiry?
 
Basher said:
Surely there's still a bottleneck in the people handling the calls? Or do you segregate some people handling each kind of enquiry?
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Well I suggest not every kind of enquiry but in these strange times of new tech being released and not available...

Duno what the answer is but it must be frustration for OC as well
 
I don't presume to know all the internal workings of what goes on at ocuk but let's think about this... anyone who can work from home is working from home which makes things more difficult. Then you have a warehouse etc that has a finite size that in order to keep open they have to socially distance staff which probably reduces the amount of staff they can have in at one time. Then couple that with all the launches and siege mentality due to the pandemic and it's no wonder that they're behind with orders.

I also imagine hiring to be very difficult atm.
 
Vidar said:
I don't presume to know all the internal workings of what goes on at ocuk but let's think about this... anyone who can work from home is working from home which makes things more difficult. Then you have a warehouse etc that has a finite size that in order to keep open they have to socially distance staff which probably reduces the amount of staff they can have in at one time. Then couple that with all the launches and siege mentality due to the pandemic and it's no wonder that they're behind with orders.

I also imagine hiring to be very difficult atm.
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All very true, maybe they need to just change their delivery page to reflect this while the pandemic continues
 
The ideal way to deal with it is to have a Premium Line and a Scrubs Line. Premium users - think of some of the high-end, high-quality posters from the GPU forum - pay a membership fee of $100k a year to have special access to Gibbo's personal mobile (which he's turned off) and their own special sub-forum so normal people, like us, don't have to listen to their incessant whining about queues or stock availability or how [x] is better than [y]. They are hermetically sealed, benign and of course pointless.

The Scrubs Line is for normal people and is the normal phone number. It's also not called the Scrubs Line of course but there needs to be a way for the Premium Line GPU nutjobs to feel superior so they can brag at school or in their care home about how top tier they are. Free of the GPU retards normal service will be resumed and everyone is happy :)
 
Minusorange said:
lol there's millions out of work at the moment, hiring should be the easiest thing
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And how do they do that without being able to interview candidates face to face or have space for training them etc exactly?

Also can companies freely hire atm? I don't know if interviews are covered by the travel exemptions.
 
Vidar said:
And how do they do that without being able to interview candidates face to face or have space for training them etc exactly?

Also can companies freely hire atm? I don't know if interviews are covered by the travel exemptions.
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I've just hired 3 engineers. It's really easy.
 
Vidar said:
And how do they do that without being able to interview candidates face to face or have space for training them etc exactly?

Also can companies freely hire atm? I don't know if interviews are covered by the travel exemptions.
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Minusorange said:
lol there's millions out of work at the moment, hiring should be the easiest thing
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[good/experienced] warehouse staff and drivers are actually a bit thin on the ground right now as there is demand for them - especially van drivers.

We narrow down via telephone interviews, etc. but so far still doing final interview in person - will need to check what the rules are with this lockdown but wasn't a problem before.

There isn't a shortage of people applying but actual suitable is another matter and with the social distancing, etc. aspects you really want people that have previous experience and can get up to speed with limited hands on with training, etc.

At the end of the day with the current situation bringing new people into the environment is not ideal but the practical side of that is what it is.

[FnG]magnolia said:
The ideal way to deal with it is to have a Premium Line and a Scrubs Line. Premium users - think of some of the high-end, high-quality posters from the GPU forum - pay a membership fee of $100k a year to have special access to Gibbo's personal mobile (which he's turned off) and their own special sub-forum so normal people, like us, don't have to listen to their incessant whining about queues or stock availability or how [x] is better than [y]. They are hermetically sealed, benign and of course pointless.

The Scrubs Line is for normal people and is the normal phone number. It's also not called the Scrubs Line of course but there needs to be a way for the Premium Line GPU nutjobs to feel superior so they can brag at school or in their care home about how top tier they are. Free of the GPU retards normal service will be resumed and everyone is happy :)
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You speak as if this wasn't a thing ;)
 
Petrolhead said:
Its seem to be that the last few months OC have been fire fighting.

What with RTX 3080, then 3090, then 3070 and now AMR Ryzen 5000.

The problem seems that customer wanting just to buy the non current release stuff get caught up in all the excitement and suffer because of it.

Tried to phone but was on hold a long time so contacted someone thro OC customer Service on this website. Apparently the phone que system is rammed due to AMD Ryzen launch.

The knock on effect is, ordering for next day delivery is not happening even if you order before 5pm or even 11am.

Maybe they need to have a think about how to deal with this, maybe one of the phone options could be "If you enquiring about ************, then please press 9" :)

I am sure everyone is finding it all a bit frustrating
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Why can't you order any old crap off the website?

Why do you even need to phone them?

I haven't phoned anyone ever to place an order bar the Chinese takeaway, etc.

If people like you could use the website it would take less strain off the hotline.

This day and age nobody should be phoning anyone it should be a last resort.

Email with a reply straight away saying your issue has been logged under this ref expect a reply within 48 working hours should be the first port of call so issues can be logged in terms of priority by someone before being passed on to whoever deals with that department.

I hate people who phone busy numbers to clog them up with something that could easily be resolved online.

Also you could also look at competitors to buy from instead of whining.
 
Petrolhead said:
Apparently the phone que system is rammed due to AMD Ryzen launch.
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2TRuv3N.gif
 
Vidar said:
And how do they do that without being able to interview candidates face to face or have space for training them etc exactly?

Also can companies freely hire atm? I don't know if interviews are covered by the travel exemptions.
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Remotely. Video. Phone.
 
Rroff said:
[good/experienced] warehouse staff and drivers are actually a bit thin on the ground right now as there is demand for them - especially van drivers.

We narrow down via telephone interviews, etc. but so far still doing final interview in person - will need to check what the rules are with this lockdown but wasn't a problem before.

There isn't a shortage of people applying but actual suitable is another matter and with the social distancing, etc. aspects you really want people that have previous experience and can get up to speed with limited hands on with training, etc.

At the end of the day with the current situation bringing new people into the environment is not ideal but the practical side of that is what it is.



You speak as if this wasn't a thing ;)
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Thank you for the insight.
 
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