Keep It British!

Keep it in whichever place results in the lowest cost to the consumer, in my view.

Foreign callcentres are great.

*n
 
If you were running a company would you give jobs the the best qualified, hardest working and cheapest workers - or those that happened to be a certain nationality.
 
penski said:
Keep it in whichever place results in the lowest cost to the consumer, in my view.

Foreign callcentres are great.

*n
Click to expand...
In my own opinion, you get what you pay for.

If you want cheap and nasty prices, then yeah spend 20 minutes spelling out your account number to some pricey 0845/0870 call centre. The extra time and costs spent on the phone, as though you're teaching a young child to talk, easily outweights the 10p savings you supposedly make.

I'm with Scottish Power - I can just about understand what they'rre saying, mostly because I lived there for 7 years of my life. But I'd sooner keep British companies jobs in Britain.
 
penski said:
Keep it in whichever place results in the lowest cost to the consumer, in my view.

Foreign callcentres are great.

*n
Click to expand...

My experiences with them have been pretty poor so far, not bad enough to warrant changing banks or insurance companies so far but close to it.
 
grahamjenks said:
If you were running a company would you give jobs the the best qualified, hardest working and cheapest workers - or those that happened to be a certain nationality.
Click to expand...
The ones that could speak plain English, without repeating themselves like a broken record, and work in England, would get the job if I was employing somebody.
 
I've had as many problems with prefectly understandly people at call centers as I have with any that happened to be based abroad and have slightly more difficult accents to understand.
 
I don't know about foreign call centres. I had to ring a college in London the other day to order a prospectus and had to spell out every line of the address I wanted it sent to because the person at the other end couldn't understand me. I'm in England, I'm English, I speak English. Why employ someone who can't speak or understand the language properly.
 
VIRII said:
My experiences with them have been pretty poor so far, not bad enough to warrant changing banks or insurance companies so far but close to it.
Click to expand...

I've had nothing but positive experiences with foreign call centres - I very rarely have to repeat myself...Certainly not more than I do with British callcentres.

Whenever I have had a grievance (invariably due to the actions of a British individual in-branch or similar), they have done everything they could to help me.

I bank with Lloyds TSB for the record.

*n
 
penski said:
Foreign callcentres are great.

*n
Click to expand...

/prays there's sarcasm in that post...

They are the single most annoying thing a company has ever decided to do. Norwich Union being one of the worst...
 
Pug said:
/prays there's sarcasm in that post...
Click to expand...

None whatsoever.

They are the single most annoying thing a company has ever decided to do. Norwich Union being one of the worst...
Click to expand...

As I keep saying - I have no problems with them whatsoever.

Perhaps those who claim that they cannot be understood should work on their pronunciation? ;)

*n
 
cleanbluesky said:
Not forgetting a token quota of limp-wristed NuLabour faggots
Click to expand...

And they're all against the wall come the revolution ;)

*n (still reserving his right to spoil his ballot)
 
my missus has to phone up companies in Ireland to book in deliveries and they are mostly foreign workers, polish etc. The irish girl over says that they are using about 90% foreigners.

My missus has a problem communicating but they can understand and speak broken english and always gets what has been requested of them done asap.
 
You must log in or register to reply here.
Back
Top Bottom